Relationship Manager jobs in United States

Hybrid working – 3 days per week from home. Location: Salford Quays, Manchester. Contract: Permanent. Salary starting from £60k per annum, dependent on experience. Full‑time: 37.5 hours per week.

You will help our UK support functions deliver exceptional standards of customer service and patient care, enabling our customer‑facing colleagues to provide outstanding care every day.

• Onboard suppliers post‑contract award and manage them against Bupa’s Supplier Management Framework.
• Lead regular governance review meetings with strategic suppliers, reviewing performance against contracts, SLA performance, cost reductions, continuous improvement opportunities and service quality.
• Ensure suppliers fulfil FCA compliance (where applicable) and manage supplier risk profiles to mitigate supply chain risks.
• Undertake due diligence and assurance reviews, resolve operational and service incidents with root‑cause analysis, and implement process improvements.
• Drive the category strategy, collaborating with suppliers and internal stakeholders to innovate, improve efficiencies, pursue business development opportunities and generate additional value.
• Lead internal reviews with key stakeholders to identify business needs, translate them into relationship development plans, and implement continuous improvement plans focused on service, cost, risk, and flexibility.
• Instigate and develop action plans to remedy poor supplier performance, managing them through conclusion and ensuring smooth implementation of service improvement projects.
• Conduct market scanning and benchmarking to monitor the supply market, ensure competitiveness and shape the category strategy.
• Provide regular management information reports and updates to business stakeholders at all organisational levels.

• Experience managing suppliers under FCA (SYSC 8/13) and PRA handbook requirements.
• Experience in supplier assurance or audit.
• Knowledge of working with and managing outsourced Service Providers.
• Good knowledge of supply‑chain processes and improvement tools.
• Professional procurement or risk‑management qualifications.
• Strong understanding of risk‑management frameworks and compliance activities.
• Experience of contract terms and conditions, especially drafting schedules.
• Strong commercial awareness with a record of value‑based delivery.
• Analytical, problem‑solving and decision‑making skills.
• Excellent communication skills, able to convey complex topics efficiently and at all organisational levels.
• Strong negotiation skills.
• Experience building and maintaining effective relationships at all levels.

• 25 days holiday, increasing with service length, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• On‑site gyms or local discounts where no on‑site gym is available.
• Various other benefits and online discounts.

We are a health insurer and provider with no shareholders, whose focus is on our customers. Our people are driven by the purpose of helping people live longer, healthier, happier lives and creating a better world. We encourage diversity and inclusion, and we especially welcome applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer, offering reasonable adjustments and ensuring fair treatment throughout the recruitment process for all disabled applicants who meet the minimum criteria.

Time Type: Full time.
Job Area: Finance & Accounting.
Location: Bupa Place, Salford Quays, Manchester.