Customer Relationship Manager

Fuel Card Services Ltd; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fleet solutions provider in Leeds seeks a Customer Relationship Manager to develop and maintain customer relationships. Ideal candidates should have contact center experience and excellent customer service skills. The role offers a basic salary of £25,727 with potential commissions, and various employee benefits, including 25 days of annual leave.

Benefits

Additional day leave for birthday

Free breakfast

Sociable working hours

Early Friday finish

25 days annual leave

Pension

Salary life assurance

Qualifications

• Tenured experience in contact or call centers is required.
• Strong focus on customer satisfaction.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maintain relationships with customers while understanding their needs.
• Cross-sell fleet products and services.
• Provide exceptional customer service and support.

Skills

Contact center experience

Customer focus

Enthusiastic communicator

Organisational skills

Job description

Base pay range

Basic salary - £25,727 per annum

Monthly commission - OTE £350 per month

Overview

At Motia, we’re not just about fuel cards – we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive, fostering collaboration, innovation and growth so you can build a career, and not just a job.

With over 300 employees across five offices, we support more than 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service or management, you’ll find opportunities here that challenge, inspire and reward you.

The Customer Relationship Manager will be part of a team responsible for the development and maintenance of our existing portfolio of customers, maximizing customer loyalty and profitability. You’ll work with our customers to match their needs with our wide range of fleet products and services, primarily our new Electric Vehicle (EV) products and solutions.

Location: Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

• Maintain excellent relationships with your customer portfolio – understanding your customers’ current and future EV journey and key drivers for usage.
• Discuss and cross‑sell our full range of fleet products and services.
• Contact customers that have been passed over from New Business and Customer Support.
• Provide and deliver the best possible customer service.
• Review and respond to customer emails and correspondence.
• Ensure customers are aware and competent in using our online Account Management portal (My Fleet Hub).
• Confirm and update customers’ data and information.
• Engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons and providing a suitable solution.
• Monthly commission subject to KPI’s being achieved.

Requirements

• Previous, tenured contact/call centre experience is a requirement for this position.
• Customer focused.
• Enthusiastic and a great communicator.
• Willing to learn about all our products and fleet services.
• Eager to understand more about our customers and their businesses.
• Enjoy talking on the phone with a good telephone manner.
• Organised with the ability to prioritise workload.

Benefits

• Basic salary - £25,727 per annum.
• Monthly commission - OTE £350 per month.
• An additional day annual leave for your birthday.
• Free breakfast.
• Sociable working hours, no weekends or evenings.
• Early Friday finish.
• Fun, supportive working environment.
• Dress down office.
• 25 days annual leave.
• Pension.
• 4 × salary life assurance.

Job Details

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Customer Service.
• Industry: IT Services and IT Consulting.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or ages.