Supplier Relationship Manager

Richmond Villages; Salford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health insurance provider in Salford is seeking a Supplier Relationship Manager to oversee supplier onboarding and performance management. The ideal candidate will have significant experience in supplier assurance and risk management, coupled with strong communication and negotiation skills. This full-time position offers a salary starting from £60k, alongside various employee benefits including health insurance and a performance-based bonus.

Benefits

25 days holiday, increasing with service length

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

On-site gyms or local discounts

Various online discounts

Qualifications

• Experience managing suppliers under FCA requirements.
• Knowledge of supply-chain processes and improvement tools.
• Strong understanding of compliance activities.

Responsibilities

• Onboard suppliers post-contract and manage them against frameworks.
• Lead governance review meetings with suppliers.
• Ensure suppliers fulfil compliance and manage risk profiles.
• Conduct due diligence and assure reviews.
• Drive category strategy and collaborate with suppliers.

Skills

Supplier management

Risk management

Analytical skills

Communication skills

Negotiation skills

Commercial awareness

Education

Professional procurement or risk-management qualifications

Job description

Supplier Relationship Manager

Hybrid working – 3 days per week from home. Location: Salford Quays, Manchester. Contract: Permanent. Salary starting from £60k per annum, dependent on experience. Full‑time: 37.5 hours per week.

You will help our UK support functions deliver exceptional standards of customer service and patient care, enabling our customer‑facing colleagues to provide outstanding care every day.

Responsibilities

• Onboard suppliers post‑contract award and manage them against Bupa’s Supplier Management Framework.
• Lead regular governance review meetings with strategic suppliers, reviewing performance against contracts, SLA performance, cost reductions, continuous improvement opportunities and service quality.
• Ensure suppliers fulfil FCA compliance (where applicable) and manage supplier risk profiles to mitigate supply chain risks.
• Undertake due diligence and assurance reviews, resolve operational and service incidents with root‑cause analysis, and implement process improvements.
• Drive the category strategy, collaborating with suppliers and internal stakeholders to innovate, improve efficiencies, pursue business development opportunities and generate additional value.
• Lead internal reviews with key stakeholders to identify business needs, translate them into relationship development plans, and implement continuous improvement plans focused on service, cost, risk, and flexibility.
• Instigate and develop action plans to remedy poor supplier performance, managing them through conclusion and ensuring smooth implementation of service improvement projects.
• Conduct market scanning and benchmarking to monitor the supply market, ensure competitiveness and shape the category strategy.
• Provide regular management information reports and updates to business stakeholders at all organisational levels.

Qualifications

• Experience managing suppliers under FCA (SYSC 8/13) and PRA handbook requirements.
• Experience in supplier assurance or audit.
• Knowledge of working with and managing outsourced Service Providers.
• Good knowledge of supply‑chain processes and improvement tools.
• Professional procurement or risk‑management qualifications.
• Strong understanding of risk‑management frameworks and compliance activities.
• Experience of contract terms and conditions, especially drafting schedules.
• Strong commercial awareness with a record of value‑based delivery.
• Analytical, problem‑solving and decision‑making skills.
• Excellent communication skills, able to convey complex topics efficiently and at all organisational levels.
• Strong negotiation skills.
• Experience building and maintaining effective relationships at all levels.

Benefits

• 25 days holiday, increasing with service length, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Annual performance‑based bonus.
• On‑site gyms or local discounts where no on‑site gym is available.
• Various other benefits and online discounts.

Why Bupa?

We are a health insurer and provider with no shareholders, whose focus is on our customers. Our people are driven by the purpose of helping people live longer, healthier, happier lives and creating a better world. We encourage diversity and inclusion, and we especially welcome applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer, offering reasonable adjustments and ensuring fair treatment throughout the recruitment process for all disabled applicants who meet the minimum criteria.

Additional Details

Time Type: Full time.
Job Area: Finance & Accounting.
Location: Bupa Place, Salford Quays, Manchester.