Night Shift jobs in United Kingdom

Job Purpose

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5‑Star service delivery whilst maintaining a subtle, yet visible security presence.

This is a full‑time role, working Saturday/Sunday day shift 0700 – 1900hrs then Monday/Tuesday night shift 1900 – 0700hrs. We offer a rate of pay of £15.30. At Vigilant we pride ourselves in offering an exemplary welcome to our clients.

• Deliver a 5‑star guest experience at all times.
• Anticipate clients' needs/problems before they arise and ensure their expectations are met and exceeded each day.
• Maintain a high security awareness at all times.
• Reception duties and foyer management of all visitors and guests.
• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible.
• Use relevant communications equipment proficiently, requiring good communication skills.
• Issue visitor passes using agreed processes and procedures.
• Ensure all H&S policies are adhered to.
• Ensure that no unauthorised persons are permitted in prohibited areas.
• Lift management and directing of deliveries.
• Maintain an accurate record of any incidents that occur.
• Ensure all landlord contractor access is pre‑authorised and in accordance with risk assessment/permit‑to‑work conditions.
• Complete incident reports to a high standard and ensure these are submitted within 2 hours.
• Oversee and manage any emergency evacuations.
• Undertake patrols and inspections in accordance with management instructions.
• Assist Building Management to oversee access arrangements for occupier fit‑outs, ensuring they adhere to site rules and procedures.
• Ensure the reception area is kept clean and tidy, providing a safe environment for all visitors.
• Complete a full detailed handover at the end of each shift.

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Reliable and willing to work day/night shifts and any overtime if required.
• Previous experience in a customer service/security‑facing role.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Smart and confident.
• Ability to work independently with confidence, using own initiative as required.
• Look for opportunities to enhance client/visitor experience.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Confidence and common sense to access and utilise expert resources when making decisions.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate with good email etiquette; use of concierge and Microsoft systems is an advantage.
• Have an acute sense of security awareness.
• Provide support to the wider team when required.

• 5 years of continuous work employment history without gaps and verifiable work history.

Not Applicable

Full‑time

Other, Information Technology, and Management

Security and Investigations

Location: London, England, United Kingdom