Customer and Trading Manager - Nightshift

Sainsbury’s Group; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading UK retail company is seeking a Customer and Trading Manager for nighttime operations. This role involves overseeing replenishment activities, team management, and ensuring excellent customer service standards overnight. Candidates should have a strong background in team leadership and operational excellence. The role offers competitive salary and benefits, including an annual performance bonus and staff discounts.

Benefits

10% off store purchases after four weeks

Annual bonus based on performance

Free food and drinks for staff

Generous holiday entitlement

Pension scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Demonstrated success in meeting or exceeding KPIs.
• Managed employee-relations issues effectively.

Responsibilities

• Lead a team overnight to deliver replenishment activities.
• Run a full store operation overnight and ensure safety.
• Manage performance and capability of team members.
• Ensure store standards are ready for customers.

Skills

Customer service

Team leadership

KPI monitoring

Adaptability

Inclusivity

Job description

Customer and Trading Manager - Nightshift

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

What you’ll be doing

• Lead a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse, and replenishing shelves.
• Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensure standards are brilliant come morning so we’re ready to serve our customers.
• People management: manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

Nightshift managers work full‑time hours over 4 nights, receiving a £4,500 premium on top of the base salary. Nightshifts typically run from 22:00 until 08:00.

What makes a great nightshift manager

• Comfortable with night‑shift work and adaptable to the physical and mental impact of these patterns, ensuring a safe and healthy environment for the team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Able to manage disciplinaries, performance issues, or similar employee‑relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

Essential criteria

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast‑paced, customer‑facing environment, motivating others and driving performance while keeping operations running smoothly.
• Operational leadership skills – taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Managed employee‑relations issues, including performance and absence management.
• Desirable: Worked night shifts in a high‑volume, operational environment and created a safe, supportive atmosphere for the team during out‑of‑hours trading.

Working for us has great rewards

Salary will be dependent on experience, store size, complexity and location. In addition to the base salary, we offer a wide range of benefits for our managers, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks; increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – company match of 4–7.5% of your contributions.
• Sainsbury’s share scheme – discounted investment build‑up.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, support for carers, and resources to help them understand and support their role effectively. Our internal colleague networks seek true representation for everyone, removing barriers and fostering a culture of inclusion and respect. We offer mentorship, training and career progression pathways to help you grow and succeed. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Finance and Sales

Industry

• Retail