Security Officer

Vigilant; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security service provider is seeking an experienced Security Officer to deliver exceptional customer service while maintaining security. This full-time role involves proactive engagement with clients, high security awareness, and various reception duties. Ideal candidates will have strong communication skills and the ability to work independently on flexible shifts. A competitive pay rate of £15.30 is offered for this position based in London, England.

Qualifications

• Previous experience in a customer service/security-facing role.
• Reliable and willing to work day/night shifts and any overtime if required.
• Excellent interpersonal skills and the ability to interact with people at all levels.

Responsibilities

• Deliver a 5-star guest experience at all times.
• Maintain a high security awareness at all times.
• Complete incident reports to a high standard and ensure these are submitted within 2 hours.

Skills

Customer service skills

Communication skills

Security awareness

Interpersonal skills

Tools

Microsoft systems

Job description

Security Officer – Vigilant Security

Job Purpose

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5‑Star service delivery whilst maintaining a subtle, yet visible security presence.

This is a full‑time role, working Saturday/Sunday day shift 0700 – 1900hrs then Monday/Tuesday night shift 1900 – 0700hrs. We offer a rate of pay of £15.30. At Vigilant we pride ourselves in offering an exemplary welcome to our clients.

Key Responsibilities

• Deliver a 5‑star guest experience at all times.
• Anticipate clients' needs/problems before they arise and ensure their expectations are met and exceeded each day.
• Maintain a high security awareness at all times.
• Reception duties and foyer management of all visitors and guests.
• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible.
• Use relevant communications equipment proficiently, requiring good communication skills.
• Issue visitor passes using agreed processes and procedures.
• Ensure all H&S policies are adhered to.
• Ensure that no unauthorised persons are permitted in prohibited areas.
• Lift management and directing of deliveries.
• Maintain an accurate record of any incidents that occur.
• Ensure all landlord contractor access is pre‑authorised and in accordance with risk assessment/permit‑to‑work conditions.
• Complete incident reports to a high standard and ensure these are submitted within 2 hours.
• Oversee and manage any emergency evacuations.
• Undertake patrols and inspections in accordance with management instructions.
• Assist Building Management to oversee access arrangements for occupier fit‑outs, ensuring they adhere to site rules and procedures.
• Ensure the reception area is kept clean and tidy, providing a safe environment for all visitors.
• Complete a full detailed handover at the end of each shift.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Reliable and willing to work day/night shifts and any overtime if required.
• Previous experience in a customer service/security‑facing role.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Smart and confident.
• Ability to work independently with confidence, using own initiative as required.
• Look for opportunities to enhance client/visitor experience.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Confidence and common sense to access and utilise expert resources when making decisions.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate with good email etiquette; use of concierge and Microsoft systems is an advantage.
• Have an acute sense of security awareness.
• Provide support to the wider team when required.

Valid SIA Licence Preferred But Not Essential

• 5 years of continuous work employment history without gaps and verifiable work history.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other, Information Technology, and Management

Industries

Security and Investigations

Location: London, England, United Kingdom