Learning And Development jobs in United Kingdom

Closing date: 27 December 2025

Salary: £24,937 to £26,598 per annum (pro‑rata)

We are looking for an enthusiastic and flexible Senior Phlebotomist to work 12.00 h Saturdays and Sundays (6 am–12 pm). The role involves managing staff when required, acting as the first point of call for patients and staff, and handling clinic and administrative duties across all three UHL site locations, including the East Midlands Planned Care Centre at Leicester General Hospital.

• Lead and coordinate the phlebotomy team as assigned.
• Supervise and induct new phlebotomy staff and mentor across sites.
• Support other teams and senior phlebotomists when needed.
• Maintain accurate records, confidentiality and correct record‑keeping.
• Collect and record statistical information as required by the Phlebotomy Service Manager.
• Resolve staff performance issues and handle first‑line escalation for non‑standard queries and complaints.
• Prioritise and allocate workload, autonomously problem‑solve day‑to‑day issues and collaborate with senior phlebotomists, Deputy Phlebotomy Manager and Service Manager.
• Ensure the team works collaboratively and resolves conflicts timely and professionally.

• Demonstrate behaviours consistent with the Trust's Values and Behaviours.

• Satisfactory level of general education; GCSE or equivalent in English and Maths.
• NVQ Level 2 or 3.
• Good standard of written and spoken English; basic PC skills.
• Commitment to further learning and development.

• Previous work within a healthcare setting.
• Prior phlebotomy experience (minimum 2 years).
• Demonstrated leadership, organisation and supervisory skills.
• Experience dealing with complaints and conflict management.

• Effective communication at all levels, written and verbal.
• Empathetic handling of customer enquiries and complaints.
• Ability to lead a team and engage staff.
• Coaching/mentorship experience.
• Ability to absorb and interpret new and complex information.

• Knowledge of data protection, quality and safety, risk management, and infection prevention.
• Experience with database systems and NHS policy and procedures.
• Proactive use of Microsoft Word, Excel and Outlook.

• Decision‑making, planning and flexibility.
• Prioritisation, autonomous work and strict deadline management.
• Maintain calm and focus under stress.
• Information acquisition and utilisation.

• Commitment to treating all individuals with dignity and respect.

• Self‑motivated and proactive.
• Physical ability to walk, bend and handle medium loads regularly.
• Capability to fulfil all aspects of the job description.

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exemptions Order) 1975.

University Hospitals of Leicester NHS Trust – Job listings