Senior Phlebotomist

NHS; Leicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare organization in Leicester seeks an enthusiastic Senior Phlebotomist to lead the phlebotomy team and manage patient interactions. The role requires a commitment to confidentiality, effective communication, and the ability to supervise staff. Candidates should have a minimum of 2 years of phlebotomy experience and a relevant NVQ qualification. This position offers competitive salary and opportunities for further learning and development.

Qualifications

• Minimum 2 years of phlebotomy experience.
• Previous work within a healthcare setting.
• Commitment to further learning and development.

Responsibilities

• Lead and coordinate the phlebotomy team as assigned.
• Maintain accurate records and confidentiality.
• Resolve staff performance issues.

Skills

Leadership skills

Conflict management

Effective communication

Empathy

Microsoft Office

Education

GCSE or equivalent in English and Maths

NVQ Level 2 or 3

Job description

Senior Phlebotomist (UHL) – Band 3

Closing date: 27 December 2025

Salary: £24,937 to £26,598 per annum (pro‑rata)

We are looking for an enthusiastic and flexible Senior Phlebotomist to work 12.00 h Saturdays and Sundays (6 am–12 pm). The role involves managing staff when required, acting as the first point of call for patients and staff, and handling clinic and administrative duties across all three UHL site locations, including the East Midlands Planned Care Centre at Leicester General Hospital.

Job Responsibilities

• Lead and coordinate the phlebotomy team as assigned.
• Supervise and induct new phlebotomy staff and mentor across sites.
• Support other teams and senior phlebotomists when needed.
• Maintain accurate records, confidentiality and correct record‑keeping.
• Collect and record statistical information as required by the Phlebotomy Service Manager.
• Resolve staff performance issues and handle first‑line escalation for non‑standard queries and complaints.
• Prioritise and allocate workload, autonomously problem‑solve day‑to‑day issues and collaborate with senior phlebotomists, Deputy Phlebotomy Manager and Service Manager.
• Ensure the team works collaboratively and resolves conflicts timely and professionally.

Person Specification – Commitment to Trust Values and Behaviours

• Demonstrate behaviours consistent with the Trust's Values and Behaviours.

Training & Qualifications

• Satisfactory level of general education; GCSE or equivalent in English and Maths.
• NVQ Level 2 or 3.
• Good standard of written and spoken English; basic PC skills.
• Commitment to further learning and development.

Experience

• Previous work within a healthcare setting.
• Prior phlebotomy experience (minimum 2 years).
• Demonstrated leadership, organisation and supervisory skills.
• Experience dealing with complaints and conflict management.

Communication and Relationship Skills

• Effective communication at all levels, written and verbal.
• Empathetic handling of customer enquiries and complaints.
• Ability to lead a team and engage staff.
• Coaching/mentorship experience.
• Ability to absorb and interpret new and complex information.

Analytical and Judgement Skills

• Knowledge of data protection, quality and safety, risk management, and infection prevention.
• Experience with database systems and NHS policy and procedures.
• Proactive use of Microsoft Word, Excel and Outlook.

Planning and Organisation Skills

• Decision‑making, planning and flexibility.
• Prioritisation, autonomous work and strict deadline management.
• Maintain calm and focus under stress.
• Information acquisition and utilisation.

Equality and Diversity

• Commitment to treating all individuals with dignity and respect.

Other Requirements Specific to the Role

• Self‑motivated and proactive.
• Physical ability to walk, bend and handle medium loads regularly.
• Capability to fulfil all aspects of the job description.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exemptions Order) 1975.

Contact

University Hospitals of Leicester NHS Trust – Job listings