Receptionist

Busdevcoach; King's Lynn; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare service provider based in King's Lynn seeks a compassionate Driver/Receptionist. Your role will involve being the first point of patient contact, conducting comfort calls, and transporting clinicians to patient homes, integrating patient care with logistical support. You should possess a clean manual driving license and strong IT skills, to address patient needs effectively. The role offers flexible hours, competitive hourly rates, and various employee benefits aimed at supporting your professional growth.

Benefits

Hourly rate starting from £12.25

Enhanced Bank Holiday rates

Additional annual leave

NHS Pension Scheme membership

Free counselling service

Learning and development opportunities

Discount platform membership

NHS Discount Schemes access

Qualifications

• Ability to handle calls from distressed patients.
• Experience in a busy care environment is preferred.
• Proficiency in appointment booking systems.

Responsibilities

• Be the first point of contact for patients.
• Transport clinicians to patient homes.
• Conduct vehicle and medical equipment checks.

Skills

Empathy

Competent IT skills

Clean manual driving licence

Job description

Driver/Receptionist Kings Lynn

The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.

The dual job purpose of this exciting role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients.

The receptionist element of the role would include comfort calls to patients, appointment booking or incoming calls about a possible bereavement.

This part of the role requires empathy and competent IT skills to navigate your way around a computer screen, whilst talking to a patient on the phone who is potentially in distress.

The driver element of the role will include vehicle and medical equipment checks. As well as use of an IC24 car to transport clinicians to a call where a person is in need. This could also include you accompanying the clinician into patient homes. Due to this the role requires applicants to hold a full, clean, manual driving licence.

This role includes a variety of tasks throughout the shift, keeping it balanced and interesting, whilst always remaining focused. There are achievable options for progression within a variety of roles.

Do you have the passion to work in a busy out of hours environment offering a professional patient care service in our Norfolk and Waveney locality? If you want to work for a company who is dedicated and passionate toward their workforce, and you are enthusiastic about helping others and making a difference whilst forging a career in this industry, this role would be perfect for you!

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location-based from Kings Lynn, Norfolk with travel to other locations within Norfolk and Waveney where necessary.

Hours Available

Up to 22 hours available for evening, overnight and weekend shifts.

Whats in it for you:

• Hourly rate from £12.25, depending on hours worked
• Enhanced Bank Holiday rates
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would you like an accessible version of any recruitment documents, please contact the recruitment team.