Bodyshop Advisor / Estimator

BMW; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group in Brighton is seeking a Bodyshop Advisor / Estimator to serve as the key link between customers, insurance companies, and repair teams. The successful candidate will manage workflow, coordinate claims, and ensure customer satisfaction. Applicants should have strong communication skills, organizational abilities, and prior experience in customer service. This role offers a competitive salary and a range of rewards, including discounts on cars and a comprehensive benefits package.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Previous experience in customer service or administration within automotive or similar industry.
• Must hold a valid UK driving licence.
• Skilled at problem-solving and handling queries professionally.

Responsibilities

• Plan and monitor the workflow of body repair staff.
• Coordinate with insurance companies to settle claims.
• Review and validate repair estimates.
• Order and manage parts required for repairs.
• Invoicing retail and insurance repairs.

Skills

Excellent communication skills

Strong organisational abilities

Ability to work to deadlines

Problem-solving skills

Customer service experience

Job description

View more categories View less categories Brand BMW Careers Contract Type Permanent Hours Full-time Business Area Technical Salary Competitive Number of Vacancies 1

Group1 Brighton is looking for a Bodyshop Advisor / Estimator..

Your role

As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What you’ll do day to day

• Plan and monitor the workflow of body repair staff to ensure efficiency
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly
• Review and validate repair estimates, providing technical advice where needed
• Order and manage parts and supplies required for repairs
• Handle customer queries and complaints professionally, ensuring satisfaction
• Promote additional services and maintain strong relationships to encourage repeat business Maintain accurate customer records and keep customers informed throughout the repair process
• Invoicing retail and insurance repairs
• Updating Bodyshop management system

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

Excellent communication skills with customers and colleagues

Strong organisational and multi-tasking abilities

Ability to work to deadlines and targets in a fast-paced environment

Previous experience in customer service or administration within automotive or similar industry

Skilled at problem-solving and handling queries professionally

Must hold a valid UK driving licence

Rewards

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

Create a job alert and receive personalised job recommendations straight to your inbox.