Key Account Manager jobs in United Kingdom

Lumina Intelligence are a highly ambitious, London-based, food & drink consultancy on a mission to inspire our customers with expert insight and world‑class data powered by analytical thinking, outstanding expertise, and leading technology. We are part of a global media group, William Reed, who have been leaders in the food and drink sector for over 150 years.

Lumina Intelligence is owned and managed by William Reed, the trusted digital, high value data and events company that has been connecting the food and drinks sector for over 160 years.

We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our London office and to work remotely for the rest of the week.

Position: Full time – permanent

Location: London / Hybrid

As an Account Manager / Business Development Manager, you’ll be focused on building new partnerships, strengthening existing ones, and identifying opportunities across Lumina Intelligence’s portfolio. You will drive growth through client relationships and commercial insight.

Working as part of a collaborative and target‑driven team, you’ll take ownership of your pipeline, contribute to team goals, and ensure client relationships are maintained to a first‑class standard.

What you’ll be doing:

• Managing, negotiating and securing contract renewals with specific Lumina Intelligence clients
• Leading 3/6/9-month client check‑ins and keeping clients informed of the latest Lumina updates
• Delivering against individual upsell targets and developing a sales pipeline across your client portfolio
• Generating, nurturing and closing sales leads across Lumina’s product and consultancy offerings
• Identifying and pitching ad‑hoc consultancy opportunities within existing and new business relationships
• Supporting market report releases, coordinating marketing activities, and handling lead generation and follow‑ups across the business development team
• Understanding prospect and client insight needs, data requirements and business strategy
• Writing detailed commercial proposals from brief to pitch, including costs and timings
• Attending conferences and networking events to build relationships and generate leads
• Articulating Lumina’s products and solutions clearly, linking them to client goals and needs, and running demos of Lumina Subscription Products to showcase value
• Updating CRM systems regularly and accurately, and managing the Salesforce lead queue with high‑quality customer intelligence
• Re‑engaging lapsed clients and communicating with prospects about Lumina webinars and product tours
• Managing specific Forum (CSF and FSF) clients, including induction calls, event invitations, and report release communication

What you’ll need:

We’re looking for people who love building relationships and driving growth, ideally with a background in Account Management or Business Development. If you’ve worked in food & drink or in a research / insights agency, even better — you’ll hit the ground running.

• Strong networking skills and the ability to build, maintain and grow client relationships
• Sharp commercial acumen with a clear understanding of how to identify opportunities, pitch solutions and contribute to revenue growth
• Ability to quickly develop deep product knowledge and translate this into meaningful benefits for clients
• Excellent problem‑solving skills and the ability to communicate complex solutions in a clear, relatable manner
• High level of initiative, drive and determination, with a proactive mindset and a focus on achieving results
• Strong organisational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously
• Confident communicator with excellent written and verbal presentation skills
• Comfortable working independently and collaboratively in a fast‑paced, target‑driven environment
• Experience using CRM systems, and a commitment to maintaining accurate client records

Company Benefits and Initiatives Include:

• 25 days annual leave in addition to bank holidays – increasing by one additional day after 6 years, up to a maximum of 30 days.
• An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our “MeDay”.
• A volunteer day to take for supporting a chosen charity and giving back to the community.
• Contributory Pension
• Life Assurance Scheme
• Group Income Protection
• Enhanced family‑friendly leave pay entitlements
• Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools.
• Cycle to Work Scheme
• Electric Car Scheme

Why work for us

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.

If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.