Commercial Telephone Business Development Manager

Enra Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services provider in Manchester is seeking a Telephone Business Development Manager. In this role, you will focus on developing relationships through proactive telephone contact with intermediaries. Responsibilities include managing accounts, handling enquiries, and working alongside field-based teams to achieve sales targets. The ideal candidate will have sales experience, excellent communication skills, and knowledge of Commercial Mortgages. This position offers opportunities for career progression and a strong benefits package, including private healthcare and paid annual leave.

Benefits

Private medical healthcare

25 days’ annual leave

Paid volunteering days

Qualifications

• PC literate with a good knowledge of Office applications.
• Previous experience within a sales role is highly desirable.
• Knowledge of Commercial Mortgages would be a strong advantage.

Responsibilities

• Manage relationships with introducers to achieve new business targets.
• Assess enquiries and produce terms to progress applications.
• Call new/existing/lapsed intermediaries for engagement.

Skills

Excellent call handling

Listening skills

Influencing skills

Good telephone manner

Ability to multi-task

Proactive team player

Tools

Outlook

Word

Excel

PowerPoint

Job description

West One Loans is looking for a Telephone Business Development Manager to focus on our commercial lending proposition. In this role, you will be responsible for creating, managing, and developing relationships through proactive telephone contact with a number of intermediaries within your allocated region, based on postcode allocation. You’ll work closely with a field-based BDM to achieve commercial lending regional targets, promoting West One to new and lapsed businesses while also managing key accounts.

Key Accountabilities

• To create, manage and develop relationships with introducers to achieve new business targets.

• Have expert knowledge of West One’s Commercial Mortgagesproducts, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s.

• Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities.

• Speaking to our introducers and handling new business enquiries.

• Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.

• Ensure that our products are front-of-mind and that all intermediaries are updated about new products and features.

• Ensure up to date knowledge of firm’s products and criteria which is essential to the role.

• Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role.

• Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news.

• Assess enquiries via telephone and email and identify sales.

Key tasks include:

• Proactivity calling new/existing/lapsed intermediaries to engage them with West One’s Commercial Mortgageproduct.

• Carry out thorough fact find with the intermediary to asses the size of the opportunity and identify appropriate firms to work with the field BDM.

• Book meetings with intermediaries via teams to present our Commercial Mortgageproposition and our USP's opportunities, develop expertise in deal structuring in order to produce terms/quotes.

• Understand and be able to articulate the product features and benefits across our Commercial Mortgageproduct including but not limited to, products available, rate/fee options, loan calculations

• Follow up on terms issued and deals agreed within SLA in order to progress them into applications, handling objections in order to win the deal.

• Make introductions to new firms registering via broker support, ensure they are aware of key contacts for enquiries/support in that region.

• Keep intermediaries informed on changes to our Commercial Mortgage product, including but not limited to criteria, pricing, processes via telephone or email.

• Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected.

• Ensure all activity is logged in Hubspot (our CRM system).

Skills & Competencies

• Excellent call handling, listening, and influencing skills.

• Pass internal competency tests post induction.

• Good telephone manner and able to article yourself well.

• Able to successfully build relationships.

• Ability to multi-task to ensure SLA's are met.

• Confidence to pursue leads and overcome objections.

Knowledge & Qualifications

• PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.

• Previous experience within a sales role would be highly desirable.

• Knowledge of Commercial Mortgageswould be highly desirable.

Personal Attributes

• Punctual, well organised with good administration skills.

• Ability to analyse and present complex information in a clear, relevant and interesting way.

• Self-motivated and enthusiastic with the drive to succeed and deliver results.

• Strong communication both written and verbal.

• Proactive team player - ability to work on own initiative, solo and as part of a team.

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career and make an impact - click apply today!