Travel Sales Manager

Audley Travel Ltd.; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading travel agency is seeking an experienced Travel Sales Manager for their London office. This role involves leading a team, training Country Specialists, and maximizing sales through service excellence. The ideal candidate will have a strong background in sales management and outstanding customer service skills, coupled with the ability to inspire a motivated team. This position offers a competitive OTE salary starting at £50–55k and a flexible hybrid working environment.

Benefits

Competitive salary

Flexible working

Qualifications

• Experience managing a successful sales team.
• Proven track record in sales and customer service.
• Ability to manage a high workload efficiently.

Responsibilities

• Lead the sales team to maximize sales potential.
• Manage performance and address underperformance promptly.
• Provide training and support to Country Specialists.
• Handle operational situations affecting client experiences.

Skills

Sales management

Customer service

Communication skills

Problem-solving

Organizational skills

Job description

About us

At Audley Travel, we turn careers into adventures. We’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well‑being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.

Discover the Audley Way here!

We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. As a minimum, we ask that our employees join us in an office for at least 3 days per week – this may be more during your initial few months in the role.

The role

We are recruiting for an ambitious Travel Sales Manager with a passion for travel and extensive travel experience to join our team in our Shepherds Bush, London office.

With support and direction from the Head of Programme, the Travel Sales Manager is responsible for delivering excellent sales and service results through a team of dedicated Country Specialists.

The Travel Sales Manager role is focussed upon the recruitment, training, management and motivation of their team ensuring Country Specialists are fully able to maximise sales from the initial sales enquiries that arrive in the team, and to actively seek to generate new leads where incoming leads are insufficient.

Key responsibilities include:

• Lead the sales team within your region with drive, energy and urgency to ensure maximum sales are extracted from the available leads.
• Effectively manage the performance of individuals with the team ranging from new starters to high performers.
• Tackle underperformance promptly as per Audley best practice in conjunction with HR and the Head of Sales & Service (HoSS).
• In conjunction with HoSS and Head of Programme take responsibility for setting and communicating targets for individuals within the team.
• Provide sales training and constant support to Country Specialists within your region and ensure their product knowledge is continually up to date.
• Take responsibility for responding to operational and emergency situations in your region, including issues caused by suppliers, airlines or unexpected events to ensure best results for clients.

About you

You are a proactive and results-driven individual, with experience of managing a successful sales team. You have a proven and consistent track record of excellent sales and customer service and your organisational skills and the ability to manage a high workload are second to none. You will be a clear and confident communicator who is resilient to pressure and have excellent customer service and problem solving skills.

Additional experience required

• Comfortable managing others in an inspirational and encouraging way.
• Passionate about travel, possessing a strong appreciation of different cultures.
• Motivated by achieving results through their team and feel at ease negotiating with suppliers.
• Proven skills in customer service and complaint handling are essential.
• Natural organiser, ability to multi-task and high attention to detail.

Audley Travel operates a 7‑day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9:00 am – 5:30 pm Monday to Friday, alongside one evening per week. In addition you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; London

Salary OTE starting at £50–55k (dependent on experience)