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Operations Controller (Manchester) — KPI‑Driven Courier Ops
Job summary
A leading courier service provider in Manchester is seeking an Operations Controller to manage day-to-day courier resources while ensuring adherence to service level agreements and health and safety parameters. You will support the Service Centre Manager and help contribute to the operational success of the service centre. Ideal candidates will have previous experience in the transport industry, be highly organized, and have excellent communication skills. This role offers a competitive salary and numerous benefits.
Benefits
Qualifications
- Manage and exceed customer expectations.
- Act on your own initiative without constant supervision.
- Communicate clearly with clients, couriers, and suppliers.
Responsibilities
- Direct communications relating to designated courier workload courteously and efficiently.
- Monitor jobs through to POD and completion, prioritising platinum customers.
- Proactively support the onboarding of couriers.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.