Operations Controller (Manchester) — KPI‑Driven Courier Ops

CitySprint Ltd; Manchester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading courier service provider in Manchester is seeking an Operations Controller to manage day-to-day courier resources while ensuring adherence to service level agreements and health and safety parameters. You will support the Service Centre Manager and help contribute to the operational success of the service centre. Ideal candidates will have previous experience in the transport industry, be highly organized, and have excellent communication skills. This role offers a competitive salary and numerous benefits.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary annual leave for family moments

Access to health and wellness program

High-street discounts via Medicash Perks

Ride to work scheme

Qualifications

• Manage and exceed customer expectations.
• Act on your own initiative without constant supervision.
• Communicate clearly with clients, couriers, and suppliers.

Responsibilities

• Direct communications relating to designated courier workload courteously and efficiently.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Proactively support the onboarding of couriers.

Skills

Managing and exceeding customer expectations

Acting on your own initiative

Ability to communicate clearly

Being highly organised

Previous transport industry experience

Solid geographical knowledge

Excellent punctuality and attendance

Computer literate

Job description

A leading courier service provider in Manchester is seeking an Operations Controller to manage day-to-day courier resources while ensuring adherence to service level agreements and health and safety parameters. You will support the Service Centre Manager and help contribute to the operational success of the service centre. Ideal candidates will have previous experience in the transport industry, be highly organized, and have excellent communication skills. This role offers a competitive salary and numerous benefits.