Customer Service & Scheduling Operations Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global services provider seeks an Operations Coordinator in Manchester. The role involves scheduling service visits, ensuring customer satisfaction, and coordinating with subcontractors to improve service efficiency. Candidates should have strong customer service skills, excellent organizational abilities, and a desire to work in a high-pressure environment. The position offers a competitive salary, generous leave, and many additional benefits.

Benefits

Competitive Salary

Generous Leave including Bank Holidays

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Proficient customer service skills necessary for the role.
• Ability to communicate effectively in writing and verbally.
• Capability to handle multiple tasks in high-pressure scenarios.
• Strong attention to detail and follow-through is critical.

Responsibilities

• Schedule planned maintenance and reactive works for subcontractors.
• Provide first-class customer service via phone and email.
• Liaise with internal teams to ensure timely visits are completed.
• Chase outstanding paperwork to maintain workflow.

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi-task

Computer proficiency

Strong sense of urgency

Excellent decision-making and problem-solving skills

Good organizational skills

Tools

Salesforce

Job description

A leading global services provider seeks an Operations Coordinator in Manchester. The role involves scheduling service visits, ensuring customer satisfaction, and coordinating with subcontractors to improve service efficiency. Candidates should have strong customer service skills, excellent organizational abilities, and a desire to work in a high-pressure environment. The position offers a competitive salary, generous leave, and many additional benefits.