Service Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company based in Manchester is seeking a Service Coordinator to manage scheduling for subcontractors and ensure exceptional customer service. You will handle maintenance and reactive works, liaising with teams for effective service delivery. Applicants should possess strong communication skills and the ability to multi-task effectively in a fast-paced environment. A role with substantial growth opportunities and competitive benefits awaits the successful candidate.

Benefits

Competitive Salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Customer service skills and experience are essential.
• Outstanding written and verbal communication skills are necessary.
• Ability to multi-task and thrive in high-pressure settings.

Responsibilities

• Schedule planned maintenance and reactive works for subcontractors.
• Liaise with teams to ensure completion of visits.
• Provide customer service via phone and email.

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi‑task

Computer proficiency

Strong sense of urgency

Attention to detail

Excellent decision‑making skills

Good organizational skills

Tools

Salesforce

Job description

What you will do

We are looking for a Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Schem e: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How you will do it

• Schedule planned maintenance, remedial and reactive works for subcontractors
• Complete orders and send to subcontractors
• Work on multiple customer portals
• Liaise with teams to ensure visits are completed (nationals and local planners)
• Chase outstanding paperwork
• Provide first‑class customer service via phone and email for planning and admin queries for internal and external customers
• Work with Service Managers to utilise engineers as productively as possible
• Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service

What we look for

Required

• Customer service skills and experience
• Outstanding written and verbal skills
• Ability to multi‑task and work well in a high‑pressure environment
• Computer proficiency with the ability to handle multiple applications at once
• Strong sense of urgency, attention to detail, and follow‑through
• Excellent decision‑making and problem‑solving skills
• Good organizational skills

Preferred

• Previous planning or scheduling experience in a service role
• Salesforce experience preferred