It Engineer jobs in United States
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Senior 3rd-Line IT Engineer — Incident & Cloud Solutions
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Senior 3rd-Line IT Engineer — Incident & Cloud Solutions
Cdw
Senior 3rd-Line IT Engineer — Incident & Cloud Solutions
Cdw
Roaming IT Engineer – 2nd/3rd Line Onsite Support
Job summary
A technology solutions company in the United Kingdom seeks a Roaming Engineer to join their supportive team. The successful candidate will provide second line technical support to various customers while ensuring effective communication and adherence to service levels. Ideal for those with experience in desktop and server support, as well as configuration of Microsoft products. The role offers a competitive salary, health benefits, and a dynamic work environment.
Benefits
Qualifications
- Experience with providing second line technical support to customers.
- Proficiency in using support software to manage customer incidents.
- Understanding of ITIL procedures for service delivery.
Responsibilities
- Provide second line technical support to customers.
- Ensure proper booking of Roaming Engineer calendar.
- Identify and recommend improvements to processes.
- Maintain communication with customers regarding tickets.
- Achieve agreed and contracted service levels (SLA).
- Support infrastructure upgrades and maintenance tasks.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.