Senior IT Support Engineer

Bluetree Group; Rotherham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading online printing company in Rotherham is seeking a Senior IT Support Engineer to enhance its IT operations. This role involves managing infrastructure, providing advanced support, and serving as a key escalation point for technical issues. The ideal candidate will have extensive knowledge of Microsoft products, excellent problem-solving abilities, and outstanding communication skills, with a competitive salary range of £35,000 to £45,000 per annum. This position is full-time and office-based, contributing to a vibrant company culture focused on IT excellence.

Benefits

Enhanced maternity/paternity package

Health cash plan

Company pension

Regular team events

Free on-site parking

Wellbeing support

Cycle to work scheme

22 days annual leave

Qualifications

• Advanced knowledge of Microsoft products in hybrid environments.
• Strong understanding of networks, network security, and virtualization.
• Hands-on experience with Active Directory, MS365, and firewall configuration.

Responsibilities

• Administer, patch, and maintain servers and end-user devices.
• Support and maintain software, including SaaS platforms.
• Advise staff and contractors on technical queries.

Skills

Microsoft products (hybrid environments)

Network security

Active Directory

Problem-solving

Communication

Tools

Docker

Bitdefender Suite

Watchguard

Job description

Overview

At Bluetree Group, we pride ourselves on delivering innovative solutions across our network of subsidiaries. We value technical expertise, proactive problem-solving, and teamwork. We are now seeking a Senior IT Support Engineer to join our IT team, acting as a subject matter expert and key escalation point within our IT operations.

As a Senior IT Support Engineer you’ll play a pivotal role in resolving complex technical issues, providing advanced support, and contributing to ongoing IT projects. You will act as an escalation point for 1st and 2nd line support teams, ensuring seamless IT operations and maintaining high levels of customer satisfaction.

Your responsibilities will include managing server and infrastructure administration, supporting end-user devices, maintaining software including SaaS platforms, and liaising with external suppliers for technical guidance. You’ll also advise colleagues, provide expert input on IT strategy, and contribute to knowledge sharing across the team.

This is a senior, highly skilled position that requires technical excellence, strong communication skills, and a proactive, solutions-focused approach.

If you are a highly skilled IT professional with a “Security First” mindset and a passion for solving complex IT challenges, we want to hear from you. Join Bluetree Group and help drive our IT excellence forward.

Location: This position is office based 5 days a week at our office in Manvers, Rotherham. Salary range: £35-45,000 per annum Contract Type: Full-Time, Permanent, 40 hours per week Monday to Friday

Key Responsibilities

• Administer, patch, and maintain servers, infrastructure, and end-user devices.
• Support and maintain software, including SaaS platforms.
• Provide out-of-hours support as part of the on-call rota (with overtime compensation).
• Advise staff, contractors, and suppliers on technical queries professionally.
• Manage assets, capacity planning, and IT documentation.
• Liaise with external contractors and suppliers for support, deployment, and decommissioning of systems.
• Maintain awareness of Cyber Essentials and GDPR principles.
• Provide escalation feedback to Head of IT and senior management.

Skills & Experience

• Advanced knowledge of Microsoft products in hybrid environments.
• Strong understanding of networks, network security, servers, virtualization, storage solutions (NAS/SAN), backup and redundancy technologies.
• Hands-on experience with Active Directory, MS365, Entra, and firewall configuration.
• Excellent problem-solving skills with the ability to investigate issues accurately and concisely.
• Professional, approachable, and friendly manner.
• Strong communication skills and the ability to produce reports for multiple audiences.
• Coaching ability to share knowledge with colleagues.

Desirable Skills

• Operational Technology support experience
• Unix/Linux skills
• Docker, Bitdefender Suite, Watchguard, Qualys, JIRA, N-able, Google Suite
• Experience with Ubiquiti networking solutions and Watchguard Firewalls

Key Performance Indicators (KPIs)

• Estate vulnerability and risk scores
• Timely delivery of IT projects
• Support desk ticket resolution and satisfaction feedback
• Quality documentation and knowledge sharing

What we can offer you

• Enhanced maternity/paternity package
• Health cash plan (after 3 months)
• Long Service gifts
• Discount/voucher schemes
• Company pension
• Quarterly team social events
• Free on-site parking
• Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
• Cycle to work scheme
• Free fruit, snacks, and beverages in the Bluetree canteen
• Regular social events and team-building activities
• 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here

The Company

Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high volume, premium products through investing in its highly skilled team as well as the latest technology.

In 2021, we acquired a luxury book printer, Kingsbury Press, branching out into the publishing industry and have aims of expanding into packaging solutions. In 2022 we were chosen as the printer for the Queen's Jubilee book.

Bluetree's combined office, production and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley, and Doncaster. Our state-of-the-art 165,000 square foot facility is just a 15-minute drive from either the M1 or A1M and boasts ample free on-site parking, the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.

Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.