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Customer Start up Coordinator
Job summary
A global multi-service provider is seeking a Customer Start-Up Coordinator to oversee customer integration and project planning. You will engage with various stakeholders to ensure the effectiveness of service delivery and maintain clear communication during project execution. This full-time role requires strong planning and customer-centric skills, offering 29 days of holiday and other employee benefits.
Benefits
Qualifications
- Customer-centric mindset essential for effective service delivery.
- Ability to navigate and work within a matrix organisation.
- Strong organizational and planning skills for project management.
- Excellent verbal and written communication skills required.
Responsibilities
- Prepare project plan for start-up and collection changes.
- Set up new customers on the internal system and monitor installations.
- Verify operational capabilities to meet service levels.
- Engage with internal resources for contract implementation.
Skills
Location: Grangemouth, Scotland, United Kingdom
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports its people.
Customer Start-Up Coordinator
Full-time, Permanent
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalates to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
- Display a customer‑centric mindset.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in writing.
- Structured and self‑driven.
- Good understanding of Microsoft systems.
- 29 Days Holiday.
- Employee Assistance Programme.
- Company pension.
- Employee discount.
- On‑site parking.
Anna Nudds
ICS - HR Business Partner
Tel: anna.nudds@elis.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.