Customer Start up Coordinator

Elis Group; Chepstow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global multi-service provider is seeking a Customer Start-Up Coordinator to oversee customer integration and project planning. You will engage with various stakeholders to ensure the effectiveness of service delivery and maintain clear communication during project execution. This full-time role requires strong planning and customer-centric skills, offering 29 days of holiday and other employee benefits.

Benefits

29 Days Holiday

Employee Assistance Programme

Company pension

Employee discount

On-site parking

Qualifications

• Customer-centric mindset essential for effective service delivery.
• Ability to navigate and work within a matrix organisation.
• Strong organizational and planning skills for project management.
• Excellent verbal and written communication skills required.

Responsibilities

• Prepare project plan for start-up and collection changes.
• Set up new customers on the internal system and monitor installations.
• Verify operational capabilities to meet service levels.
• Engage with internal resources for contract implementation.

Skills

Customer-centric mindset

Ability to work effectively in a matrix organisation

Strong planning skills

Excellent communication skills

Structured and self-driven

Good understanding of Microsoft systems

Job description

Location: Grangemouth, Scotland, United Kingdom

About Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports its people.

Job Title

Customer Start-Up Coordinator

Employment Type

Full-time, Permanent

Responsibilities

• Prepare project plan for start-up/collection change with clear milestones.
• Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalates to Sales & Account Management and Operations.
• Keep customers and internal stakeholders updated on Start-up progress.
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
• Highlight any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey.
• Ensure post-integration and handover to local operations teams once implementation is complete.
• Stationary, First Aid Equipment, PPE Ordering.
• Booking Courses, Training Card Updates.
• General Administrative Support Duties.

Desired Qualifications

• Display a customer‑centric mindset.
• Ability to work effectively in a matrix organisation.
• Strong planning skills.
• Excellent communication skills both oral and in writing.
• Structured and self‑driven.
• Good understanding of Microsoft systems.

Benefits

• 29 Days Holiday.
• Employee Assistance Programme.
• Company pension.
• Employee discount.
• On‑site parking.

Contact

Anna Nudds
ICS - HR Business Partner
Tel: [e-mail]