Store Manager

The Lacoste Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion and sports brand in the UK is seeking a Store Manager to oversee daily operations, manage a team, and drive sales performance. The successful candidate will be responsible for achieving financial targets while delivering an exceptional customer experience, endorsing brand values, and ensuring compliance with company policies. This role offers competitive commissions, employee discounts, and 28 days annual leave.

Benefits

Competitive Commissions Scheme

28 days annual leave entitlement

Up to 65% off Lacoste products

Employee Assistance Programme

Uniform Allowance

Qualifications

• Experience in leading a retail store from any industry.
• Extensive experience in people management in services and/or retail.
• Able to understand, interpret and communicate internal financial results and KPIs.

Responsibilities

• Oversee daily store operations to maintain high standards of service and presentation.
• Lead, coach, and motivate the team to achieve sales targets and KPIs.
• Manage stock levels, deliveries, and inventory accuracy.

Skills

Leadership

People management

Sales analysis

Data-driven decision making

Job description

About us:

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign. An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution. At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments. Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences. Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre.

As a Store Manager you will lead the entire store operation, responsible to ensure the growth of profitable sales through achieving and exceeding financial targets and KPIs. The Store Manager will be a brand ambassador; endorsing the Lacoste behavioral values in order to lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience. They act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values.

Key Responsibilities:

• Oversee daily store operations to maintain high standards of service and presentation.
• Lead, coach, and motivate the team to achieve sales targets and KPIs.
• Manage stock levels, deliveries, and inventory accuracy.
• Handle staffing duties including scheduling, performance management, and recruitment.
• Analyse sales performance and implement strategies to drive profitability.
• Ensure compliance with company policies and health & safety requirements.
• Address and resolve customer issues to uphold excellent service standards.

Essential Criteria:

• Experience in leading a retail store from any industry.
• Extensive experience in people management in services and/or retail.
• Willing to endorse the Lacoste Values to the highest standard.
• Able to understand, interpret and communicate internal financial results and KPIs.
• Able to use data to drive key decisions and implement new improvement methodologies.

Reward and Benefits:

• Competitive Commissions Scheme.
• 28 days annual leave entitlement inclusive of bank holidays.
• Up to 65% off Lacoste products.
• Employee Assistance Programme.
• Uniform Allowance.