Contract Manager

Elis Group; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A circular services leader in the UK is seeking a Contract Manager in Luton. This role involves overseeing contract operations, ensuring quality service delivery, and managing supplier compliance. The ideal candidate will have experience in the NHS environment and possess strong communication and negotiation skills. Benefits include 29 days of holiday, a company car, and an Employee Assistance Programme.

Benefits

29 days holiday

Company car

Employee Assistance Programme

Qualifications

• Extensive knowledge of the company’s procedures and methods of working.
• Experience working in the NHS environment.
• Good working knowledge of IT systems.
• Excellent communication skills with NHS and ELIS stakeholders.
• Strong negotiation and commercial management skills.

Responsibilities

• Establish and maintain effective customer relations.
• Develop and maintain KPIs for OPD process performance.
• Ensure adequate site staffing and supervision of unit staff.
• Verify supplier staff competence and manage duties.
• Ensure compliance with policies and procedures.
• Administer health and safety procedures.
• Produce risk assessments and monitor performance.
• Compile and report contract KPIs.
• Coordinate with facilities for service reviews.
• Manage auditing processes and escalations.
• Provide management presence across all sites.
• Supervise staff performance and conduct appraisals.
• Lead induction training for new staff.
• Check linen supply quantities and coordinate servicing.
• Ensure adherence to delivery schedules and regulations.

Skills

Knowledge of company procedures

Experience in the NHS environment

Knowledge of IT systems

Communication skills

Negotiation and commercial management

Job description

Contract Manager – ELIS

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About the Role

ELIS is a leader in circular services, helping businesses achieve optimal hygiene and protection for employees and customers, while reducing environmental footprint through efficient rental maintenance. The Contract Manager will oversee all aspects of contract operations across multiple sites ensuring high‑quality service delivery and compliance with regulations.

Position Details

• Location: Luton, United Kingdom
• Employment Type: Full‑time Permanent
• Seniority Level: Mid‑Senior level

Responsibilities

• Establish and maintain effective customer relations with all key personnel.
• Develop and maintain KPIs relevant to performance of the OPD process.
• Ensure sites are adequately staffed to meet contract requirements and supervise unit staff.
• Verify supplier staff competence and manage all planned and unplanned duties.
• Ensure contract and subcontract staff comply with all policies, Acts, regulations, and code of practice.
• Administer site health and safety procedures for linen service covered by the contract.
• Produce risk assessments carried out by the supplier and monitor performance standards.
• Compile and report contract KPIs, handle defect reports and take corrective action.
• Maintain statutory documentation and produce reports to authorised officers.
• Coordinate with the head of facilities for regular walk‑around reviews of linen services.
• Review, agree and audit processes and manage audit escalations.
• Maintain management continuity and appoint a deputy contract manager.
• Provide 7‑day per week management presence across all sites (Hemel Hempstead, St Albans, Watford).
• Supervise and monitor staff performance, time‑keeping and cover for annual leave & sickness.
• Conduct first‑line return‑to‑work interviews and annual staff appraisals.
• Lead induction training for new staff and support ongoing training.
• Check linen supply quantities and coordinate with the servicing factory.
• Ensure delivery schedules, communication, and health & safety regulations adherence.

Qualifications & Skills

• Extensive knowledge of the company’s procedures and methods of working.
• Experience working in the NHS environment.
• Good working knowledge of IT systems.
• Excellent communication skills with NHS and ELIS stakeholders.
• Strong negotiation and commercial management skills.

Benefits

• 29 days holiday.
• Company car.
• Employee Assistance Programme.

Interested?

Then apply online! Contact person: Dominic Frimpong
HR Coordinator
Tel: [e-mail]