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Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).

This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey — from referral to treatment.

If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on-site and team-based, with lots of interaction throughout the day.

• Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
• Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate.
• Handle a high volume of calls with professionalism, empathy, and efficiency.
• Coordinate appointments, arrange transport or translation services, and update patient records.
• Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures.
• Maintain confidentiality and provide excellent customer service, even under pressure.
• Contribute to a positive team atmosphere in a lively and collaborative office environment.

• Excellent communication and listening skills — especially over the phone
• Proven administrative experience, ideally in a busy customer service or call-centre-style role
• Strong IT and data entry skills (Word, Excel)
• The ability to stay calm and professional when handling multiple calls and priorities
• A team-focused mindset and a flexible, proactive attitude

Experience in healthcare or medical administration would be an advantage, but we’re equally happy to hear from people with transferable customer service skills from other fast-paced environments.

• Salary: £24,666.64 per annum
• 37.5 hours per week
• 25 days annual leave (increasing with service) plus bank holidays
• Access to a wide range of wellbeing and lifestyle benefits
• Ongoing support and development opportunities to help you grow in your role

To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our resourcing team.

Applications will be processed at the time of application; Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.