Hospital Administrator

Practice Plus Group; Gillingham; On-site; GBP 25,000; Full time

Job summary

A healthcare services organization is looking for a Patient Pathway Coordinator in Gillingham. You will serve as the first point of contact for patients and manage referrals, pre-assessments, and bookings. The role requires excellent communication skills, administrative experience, and the ability to handle high call volumes. Offering a salary of £24,666.64 and 25 days annual leave, this is a fully on-site position in a busy office environment.

Benefits

25 days annual leave

Wellbeing and lifestyle benefits

Ongoing support and development opportunities

Qualifications

• Proven experience in a busy customer service or call-centre role.
• Experience in healthcare or medical administration is an advantage.

Responsibilities

• First point of contact for patients, GPs, and clinical teams.
• Manage patient referrals, pre-assessments, and bookings.
• Handle high volume of calls with professionalism and empathy.
• Coordinate appointments and update patient records.
• Support clinical teams with scheduling follow-up care.

Skills

Excellent communication and listening skills

Proven administrative experience

Strong IT and data entry skills

Calm and professional under pressure

Team-focused mindset

Tools

Microsoft Word

Microsoft Excel

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient

Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).

This role is ideal if you enjoy working in a fast-paced, call-centre-style setting where most communication takes place over the telephone. You’ll be handling a high volume of calls and working in a busy, sometimes noisy office, supporting patients through every step of their healthcare journey — from referral to treatment.

If you’ve previously worked from home or in a one-to-one environment, please note that this position is fully on-site and team-based, with lots of interaction throughout the day.

What you'll be doing

• Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
• Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate.
• Handle a high volume of calls with professionalism, empathy, and efficiency.
• Coordinate appointments, arrange transport or translation services, and update patient records.
• Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures.
• Maintain confidentiality and provide excellent customer service, even under pressure.
• Contribute to a positive team atmosphere in a lively and collaborative office environment.

What we’ll look for in you

• Excellent communication and listening skills — especially over the phone
• Proven administrative experience, ideally in a busy customer service or call-centre-style role
• Strong IT and data entry skills (Word, Excel)
• The ability to stay calm and professional when handling multiple calls and priorities
• A team-focused mindset and a flexible, proactive attitude

Experience in healthcare or medical administration would be an advantage, but we’re equally happy to hear from people with transferable customer service skills from other fast-paced environments.

What you can expect in return

• Salary: £24,666.64 per annum
• 37.5 hours per week
• 25 days annual leave (increasing with service) plus bank holidays
• Access to a wide range of wellbeing and lifestyle benefits
• Ongoing support and development opportunities to help you grow in your role

How to apply

To apply for the role, click on the link below. If you have any questions, contact [e-mail] in our resourcing team.

Applications will be processed at the time of application; Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.