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Workforce Planning Analyst
Job summary
A leading industrial solutions provider is seeking a Workforce Planning Analyst in Manchester. The role involves driving operational excellence through efficient staff scheduling, conducting forecasting reviews, and managing resource plans. Ideal candidates should have 2+ years in operations and strong analytical skills. Full-time position with comprehensive benefits, including competitive salary and career development opportunities.
Benefits
Qualifications
- 2+ years of experience in operations or 12+ months in external resource planning.
- Experience in regression/propensity modelling across multichannel environments.
Responsibilities
- Drive operational excellence through staff scheduling.
- Conduct forecasting reviews for accuracy.
- Optimize resource plans with insightful analysis.
Skills
Tools
Join to apply for the Workforce Planning Analyst role at Johnson Controls.
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave + Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
Drive operational excellence by designing and managing staff schedules that maximise efficiency and align with forecasted demand. You'll play a key role in ensuring service delivery across front office, back office, and field operations through proactive planning and real‑time performance monitoring.
- Conduct ongoing short-, mid-, and long‑term forecasting reviews to ensure accuracy and responsiveness
- Optimise offline activities and manage daily/weekly resource plans with insightful analysis
- Monitor staff adherence and elevate shortfalls with data‑driven solutions
- Manage agent skill profiles to meet SLA requirements
- Lead governance meetings and collaborate with stakeholders to align planning with business needs
- Own schedule management, including shift releases, holiday allocation, and scenario modelling
- Maintain and update WFM tools, ensuring data quality and agent setup integrity
- Share responsibility for capacity planning and supply‑demand modelling
- Provide commentary and version control on all planning inputs and variances
- 2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning
- Strong analytical skills with experience in regression/propensity modelling across multichannel environments
- Excellent problem‑solving and decision‑making abilities
- Effective team collaboration and communication skills
- Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
- Familiarity with telephony systems (NICE, AWS, Avaya)
- Advanced Excel capabilities
Entry level
Full‑time
Project Management and Information Technology
Industrial Machinery Manufacturing
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.