Regional Director of Professional Services

SERgroup Holding International GmbH; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in document management solutions is seeking a Regional Director of Professional Services based in the UK. This role involves overseeing service delivery, mentoring teams, and developing strategies to enhance customer satisfaction in a fast-paced, innovative environment. Ideal candidates have a strong educational background and extensive experience in professional services management.

Qualifications

• Experience managing technical, cross-functional professional services teams.
• Deep understanding of the financial model for Professional Services.
• Strong command of the English language (written and spoken).

Responsibilities

• Oversee process improvements and develop policies for delivery.
• Mentor and coach team members.
• Coordinate with Sales and Product Management teams.

Skills

Excellent communication skills

Empathy and awareness of others

Strong influencing skills

Problem-solving

Emotional intelligence

Education

Bachelor’s or Master’s degree in Computer Science

Similar technical field or business discipline

Job description

Regional Director of Professional Services

Join to apply for the Regional Director of Professional Services role at SER Group

The Regional Director of Professional Services provides the strategic vision and leads service delivery for SER Group’s International Professional Services organization.

The leader is responsible for developing strategies and operations to deliver best‑class services (i.e. consulting and implementation services) to help customers accelerate their next generation ECM transformation. The regional director of Professional Services works to build and scale a services business in a bold, fast‑moving, transparent and values‑led organization to enable customers' and SER Group's success.

What does the SER Group do?

At SER Group, we are revolutionising the way businesses manage their content. Our innovative document management solutions have earned us recognition as a Leader in the 2024 Gartner® Magic Quadrant™ for Document Management, placing us among the industry’s top innovators.

As a global leader in enterprise content management and intelligent information management, we are trusted by more than 5,000 customers worldwide. With over three decades of innovation, our award‑winning software, Doxis, helps organisations transform how they manage information, collaborate, and deliver value.

We are backed by TA Associates, one of the world’s leading global growth private equity firms, giving us the resources and momentum to scale rapidly and meet the rising demand for digital transformation and SaaS solutions.

At SER Group, you will join a high‑growth, international environment with a culture that values creativity, collaboration, and bold thinking. We are shaping the digital workplace of tomorrow and you can help us make it happen.

Responsibilities

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery
• Mentoring and coaching others
• Partner with various teams around the organization, including: Sales, Product Management and Customer Operations, to ensure resources are aligned with short- and long‑term demand
• Function as a customer advocate in routing information and responding to customer needs within the organization
• Report on staffing, utilization, project health, and financial performance for senior leadership
• Develop and maintain up‑to‑date profiles of skills, knowledge, and competencies for the PS team
• Maintain up‑to‑date knowledge of current product offerings

Success Behaviours

• Excellent Leaders are enthusiastic about making their teams successful. They lead by mastering emotional intelligence and resonant leadership.
• Build and maintain relationships with every team member and partners.
• Continuously improve own skills and actively seek new learning and development opportunities.
• Ability to make effective decisions and develop plans about positive change

Requirements and competences

• Bachelor’s or Master’s degree in Computer Science, in a similar technical field or in other business disciplines
• Experience managing technical, cross‑functional professional services teams
• Deep understanding of the financial model for Professional Services
• Problem solver who seeks the best solutions for the customer and SER
• Excellent communication skills, empathy and awareness of others as well as strong influencing skills
• Strong command of the English language (written and spoken)
• Ability to travel
• Should be based in the UK or France

If this sounds like you, we would love to hear from you!

Seniority level

Director

Employment type

Full‑time

Job function

Customer Service and Strategy/Planning

Software Development