Workforce Planning Analyst

Johnson Controls, Inc.; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading industrial solutions provider is seeking a Workforce Planning Analyst in Manchester. The role involves driving operational excellence through efficient staff scheduling, conducting forecasting reviews, and managing resource plans. Ideal candidates should have 2+ years in operations and strong analytical skills. Full-time position with comprehensive benefits, including competitive salary and career development opportunities.

Benefits

Competitive Salary

Generous Leave

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• 2+ years of experience in operations or 12+ months in external resource planning.
• Experience in regression/propensity modelling across multichannel environments.

Responsibilities

• Drive operational excellence through staff scheduling.
• Conduct forecasting reviews for accuracy.
• Optimize resource plans with insightful analysis.

Skills

Analytical skills

Problem-solving

Team collaboration

Communication skills

Tools

WFM tools (NICE, Verint, Alvaria, EG Solutions)

Telephony systems (NICE, AWS, Avaya)

Excel

Job description

Workforce Planning Analyst – Johnson Controls

Join to apply for the Workforce Planning Analyst role at Johnson Controls.

Benefits

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave + Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

Drive operational excellence by designing and managing staff schedules that maximise efficiency and align with forecasted demand. You'll play a key role in ensuring service delivery across front office, back office, and field operations through proactive planning and real‑time performance monitoring.

How You Will Do It

• Conduct ongoing short-, mid-, and long‑term forecasting reviews to ensure accuracy and responsiveness
• Optimise offline activities and manage daily/weekly resource plans with insightful analysis
• Monitor staff adherence and elevate shortfalls with data‑driven solutions
• Manage agent skill profiles to meet SLA requirements
• Lead governance meetings and collaborate with stakeholders to align planning with business needs
• Own schedule management, including shift releases, holiday allocation, and scenario modelling
• Maintain and update WFM tools, ensuring data quality and agent setup integrity
• Share responsibility for capacity planning and supply‑demand modelling
• Provide commentary and version control on all planning inputs and variances

Required

• 2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning
• Strong analytical skills with experience in regression/propensity modelling across multichannel environments
• Excellent problem‑solving and decision‑making abilities
• Effective team collaboration and communication skills

Preferred

• Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
• Familiarity with telephony systems (NICE, AWS, Avaya)
• Advanced Excel capabilities

Seniority Level

Entry level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries

Industrial Machinery Manufacturing

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