Cleaning Shift Manager

Butlins Skyline LTD; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading resort company in Bognor Regis is seeking a Cleaning Shift Manager to ensure high cleaning standards across public areas and venues. You will lead a team, conduct quality checks, and manage operations effectively. Strong leadership and adaptability to high demand are essential. This full-time role covers 40 hours per week with varying shift patterns.

Qualifications

• Must ensure high cleaning standards and lead improvements in Guest and Employee NPS.
• Confidently direct and respond to various situations while maintaining brand standards.
• Ability to manage multiple priorities and team engagement during high demand.

Responsibilities

• Oversee the daily cleaning operations across public areas and entertainment venues.
• Conduct quality control checks and lead feedback conversations with the team.
• Ensure effective execution of the RPRPRT strategy.

Skills

Leadership

Team management

Quality control

Adaptability

Guest experience focus

Job description

Cleaning Shift Manager

Department: Accommodation & Guest Services

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift for all of our public areas and entertainment venue across the resort.

Reporting to the Cleaning Manager, you will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. Leading and monitoring team member who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.

About You

We're looking for someone who can ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting quality control checks and leading feedback conversations. Additionally, you manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

This permanent role covers 40 hours per week, 5 days over 7 including weekends with a mixed variety of early and late shift patterns from 6am - 5am to cover our operating hours.

Interested?

To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email [e-mail].