Customer Success jobs in United States

Updated: December 14, 2025

Location: GBR-Remote

Job ID: 25101992

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

Job Summary

Serves as financial analyst for Business Unit Controller(s) and Associate Director(s) Finance. Prepares, reconciles, analyzes and reports Business Unit(s) revenue, contracts, projects, and associated metrics. Produces financial and other business analyses, interpretation, and investigation of data for operations for assigned projects and contracts. Ensures all reporting activities are accurate and prepared within established timelines.

Core Responsibilities

1. Supports Business Unit Controller in:
2. Records revenue each month for Unit, Fee for Service and Fixed Price contracts.
3. Loads project budgets into Oracle/Revenue Wizard, maintains key member lists (project set up) and other project data in Oracle and associated systems and schedules.
4. Drafts project level actual versus budget/forecast variance analysis monthly as well as monthly reports for distribution in analyzing monthly results.
5. Drafts monthly forecasting of financial results (backlog).
6. Meets established deadlines for Revenue and Backlog submittals.
7. Timely preparation of project close out reconciliations.
8. Reviews, with assistance, executed Work Orders and Change Orders for bonus or other anomalies.
9. Works closely with Business Unit Controller to:
10. Captures, assesses and consolidates results.
11. Drafts key reports such as annual cost and expense budgets, cost rates, cost and expense forecasting, monthly utilization, headcount, revenue backlog analysis, and/or gross profit for assigned area.
12. Updates predefined reports.
13. Attends project meetings as applicable to support assigned areas. Attends project kick-off meetings to capture and process relevant data for set up of newly awarded projects onto financial systems and schedules. Attends monthly project review (MPRs) meetings to ensure understanding/concurrence of project status, potential issues and the accuracy of the forecast.
14. Monitors the overall health of assigned projects including but not limited to revenues, gross profit, receivables, and unbilled amounts as well as project close outs and reconciliations.

Qualifications

Education Requirements

Minimum 4 Year / Bachelors Degree

Equiv. education and experience.

Additional Qualifications

• Pharmaceutical or CRO experience preferred.
• Proficiency with accounting software packages.
• Experience with Oracle Finance is preferred.
• Exceptional attention to detail, accuracy, organizational, interpersonal, and teamwork skills.
• Excellent financial, communication, and interpersonal skills as well as a high level of personal motivation to achieve.
• Demonstrated ability to work with confidential and sensitive data.
• Ability to perform several tasks simultaneously to meet deadlines is necessary.

Get to know Syneos Health: Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health® (Nasdaq: SYNH) is a leading integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.

Phone: 919 876 9300
Fax: 919 876 9360
Toll-Free: 866 462 7373

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: jobs@syneoshealth.com One of our staff members will work with you to provide alternate means to submit your application.