EMEA Commercial CS Team Lead

ThoughtSpot; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading analytics company based in London is looking for a Team Lead of Customer Success in EMEA. This role involves mentoring a team of Customer Success Managers while also serving as a primary contact for key Commercial accounts. The ideal candidate should have extensive experience in B2B SaaS environments, demonstrating strategic analysis of customer health metrics and a strong technical background in data analytics tools. This job offers a hybrid location model with opportunities for impactful leadership.

Qualifications

• 4–6+ years in customer success or account management in a B2B SaaS environment.
• 1–2+ years in a team lead or formal management role.
• Experience managing Commercial or mid-market customer segments.

Responsibilities

• Lead day-to-day coaching and mentorship of the Customer Success Managers.
• Monitor customer health trends and identify improvement opportunities.
• Serve as primary CSM for strategic Commercial customers.

Skills

Team leadership

Strategic analysis

Customer empathy

Process optimization

Technical acumen with data tools

Tools

Snowflake

BigQuery

Redshift

Job description

A leading analytics company based in London is looking for a Team Lead of Customer Success in EMEA. This role involves mentoring a team of Customer Success Managers while also serving as a primary contact for key Commercial accounts. The ideal candidate should have extensive experience in B2B SaaS environments, demonstrating strategic analysis of customer health metrics and a strong technical background in data analytics tools. This job offers a hybrid location model with opportunities for impactful leadership.