Global Customer Success Director, Fintech Growth Leader

Methodfi; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading fintech company in Greater London seeks a Customer Success Director to build and manage a global team. You will define a strategic vision for Customer Success, ensuring alignment with commercial goals. This role emphasizes leadership, client engagement, and operational excellence, requiring a proven track record in B2B SaaS environments. Ideal candidates will have significant experience, excellent communication skills, and the ability to influence stakeholders effectively. This position is a unique opportunity to make a substantial impact in a rapidly growing firm.

Benefits

Equal opportunities employer

Flexible work environment

Qualifications

• 6+ years in Customer Success or Account Management in relevant markets.
• Proven experience scaling Customer Success teams across regions.
• Strong grasp of financial markets and relationships with key clients.

Responsibilities

• Build and scale a global Customer Success team.
• Define the vision and operating model for Customer Success.
• Partner with Account Management to drive client retention and expansion.

Skills

Customer Success Leadership

Cross-Functional Collaboration

Strategic Planning

People Management

Tools

Salesforce

Job description

A leading fintech company in Greater London seeks a Customer Success Director to build and manage a global team. You will define a strategic vision for Customer Success, ensuring alignment with commercial goals. This role emphasizes leadership, client engagement, and operational excellence, requiring a proven track record in B2B SaaS environments. Ideal candidates will have significant experience, excellent communication skills, and the ability to influence stakeholders effectively. This position is a unique opportunity to make a substantial impact in a rapidly growing firm.