Strategic Customer Success Lead: Expansion & ROI

Starship Technologies; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading autonomous delivery service company in the UK is looking for an experienced Customer Success Manager to drive growth within strategic accounts. You will be responsible for building trusted relationships and transforming customer insights into significant revenue growth. The ideal candidate has 3+ years of experience in commercial Customer Success and demonstrates strong analytical skills. Join a fast-growing team dedicated to innovation in the delivery sector.

Benefits

Opportunity for career progression

Collaborate with motivated people

Make a direct impact on company growth

Qualifications

• Minimum 3 years of experience in commercial Customer Success, strategic sales, or consulting.
• Proven track record of achieving expansion targets.
• Advanced analytics skills with expertise in ROI-driven business cases.

Responsibilities

• Pursue and secure expansion opportunities through strategic value positioning.
• Articulate compelling ROI narratives for C-suite decision-making.
• Build personal brand as a quick commerce and autonomous technology expert.

Skills

Driving growth within strategic accounts

Transforming customer insights into strategic advantages

Fluency in English

Navigating complex hierarchies

Developing business cases

Job description

A leading autonomous delivery service company in the UK is looking for an experienced Customer Success Manager to drive growth within strategic accounts. You will be responsible for building trusted relationships and transforming customer insights into significant revenue growth. The ideal candidate has 3+ years of experience in commercial Customer Success and demonstrates strong analytical skills. Join a fast-growing team dedicated to innovation in the delivery sector.