Customer Success Manager - AI-Powered Analytics Platform

Dubizzle Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing tech company in the UK is seeking a proactive Customer Success Manager to own client relationships and ensure their understanding of the platform's value. The role involves driving customer satisfaction and retention while collaborating closely with various teams. Ideal candidates have over 4 years' experience in customer success, possess strong communication skills, and can analyze data effectively. This position offers hybrid working, unlimited holiday, and a clear path for professional development.

Benefits

Unlimited holiday

Private healthcare

Monthly benefits budget

Team retreats

Flexible working

Qualifications

• 4+ years in Customer Success or Account Management within SaaS or marketing technology.
• Strong understanding of marketing and brand communications.
• Excellent communication and confident in stakeholder engagement.

Responsibilities

• Serve as the main point of contact for customers.
• Develop understanding of clients’ marketing and communications objectives.
• Track platform performance and proactively identify opportunities.

Skills

Customer Success

Account Management

Communication

Data Analysis

Stakeholder Engagement

Job description

A growing tech company in the UK is seeking a proactive Customer Success Manager to own client relationships and ensure their understanding of the platform's value. The role involves driving customer satisfaction and retention while collaborating closely with various teams. Ideal candidates have over 4 years' experience in customer success, possess strong communication skills, and can analyze data effectively. This position offers hybrid working, unlimited holiday, and a clear path for professional development.