Customer Success Team Lead (Mid‑Touch) – Drive Growth

Applied Intuition Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech company is seeking a Customer Success Manager to lead a team in achieving key performance indicators. The ideal candidate will have substantial experience in customer success, proficiency in CRM software, and the ability to foster strong client relationships. This position offers comprehensive benefits and encourages professional growth in a supportive work environment. If you're ready to drive positive experiences and champion team development, the company wants to meet you.

Benefits

Competitive compensation that may include equity

Retirement plans

Flexible paid time off

Comprehensive medical benefits

Professional development

Community involvement opportunities

Qualifications

• 3+ years relevant experience in Customer Success or related field.
• 2+ years experience managing or mentoring staff.
• High level of intellectual curiosity and opportunity for growth.

Responsibilities

• Manage a Customer Success pod and achieve KPIs.
• Build relationships with clients and guide teams.
• Ensure customer experiences are positive and aligned.

Skills

Client relationship management

Project management

Excellent communication skills

Team leadership

Technical knowledge in SaaS

Education

Project Management certifications (PMP, Agile, etc.)

Tools

CRM Software

Analytics Tools

Job description

A dynamic tech company is seeking a Customer Success Manager to lead a team in achieving key performance indicators. The ideal candidate will have substantial experience in customer success, proficiency in CRM software, and the ability to foster strong client relationships. This position offers comprehensive benefits and encourages professional growth in a supportive work environment. If you're ready to drive positive experiences and champion team development, the company wants to meet you.