Customer Success Manager (m/f/d) – UK & Spain/Italy Markets

Regiondo GmbH; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in the tourism industry is seeking a Customer Success Manager to enhance relationships with clients and ensure their success. The ideal candidate will possess excellent communication skills and strategic thinking abilities. You will act as a trusted advisor, guiding customers through their journey with the company and helping them achieve measurable goals. Fluency in English and either Italian or Spanish is essential, along with a collaborative mindset to work effectively across teams.

Benefits

High trust and real impact

Space to grow

Global team collaboration

Qualifications

• Fluency in English is essential; fluency or native level in Italian or Spanish is also required.
• Experience with UK & Irish clients or past living experience in these countries is a plus.
• Proficiency in a third language (French, German, etc.) is a strong plus.

Responsibilities

• Own strategic customer relationships and act as their trusted advisor throughout their lifecycle.
• Develop tailored Success Plans that translate customer goals into clear actions.
• Drive product adoption by monitoring usage trends and coaching customers.
• Lead impactful check-ins and ensure alignment and engagement.
• Support retention and growth to uncover expansion opportunities.
• Proactively manage risks and help customers stay on track.

Skills

Customer relationship excellence

Strong product and industry fluency

Clear, influential communication

Strategic mindset

Collaborative, low-ego approach

Commercial awareness

Languages

Tools

CRM tools like Salesforce or Hubspot

Job description

About Us

At Regiondo, we’re builders, doers, and difference‑makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia‑Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self‑starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

As a key partner to our customers, for our Italian and UK markets mainly, after onboarding you’ll guide them through their entire journey with Regiondo — ensuring they achieve real, measurable value from our platform. You’ll build strong relationships with champions and decision‑makers, deeply understand their goals, and help them get the most out of our product.

What you will do

Own strategic customer relationships and act as their trusted advisor throughout their lifecycle.

• Develop tailored Success Plans that translate customer goals into clear actions, milestones, and successful outcomes.
• Drive product adoption by monitoring usage trends, highlighting underused features, and coaching customers on best practices.
• Lead impactful check‑ins and QBRs, ensuring alignment, engagement, and continuous value delivery.
• Support retention and growth, reinforcing the ROI of Regiondo and collaborating with Sales to uncover expansion opportunities.
• Proactively manage risks, identifying blockers early and helping customers stay on track toward their business objectives.
• Champion the customer internally, sharing insights with Product, Marketing, Support, and Onboarding to improve the experience for all operators.
• Fuel customer advocacy by nurturing promoters and identifying great stories for case studies, referrals, and testimonials.

What we are looking for

We’re looking for a customer‑obsessed, strategic thinker who loves turning relationships into long‑term success stories. You’ll thrive in this role if you enjoy diving into customer goals, translating complexity into clarity, and guiding operators toward measurable impact.

Required

• Customer relationship excellence – You know how to build trust, manage expectations, and confidently engage with everyone from day‑to‑day users to executive stakeholders.
• Strategic mindset – You instinctively connect product capabilities to real business outcomes and tailor your approach to each customer’s stage of maturity.
• Commercial awareness without the hard sell – You can spot growth opportunities, support renewals, and read account health signals while keeping the customer’s success at the center.
• Strong product and industry fluency – You’re comfortable navigating complex workflows, learning new features quickly, and staying on top of market trends that affect your customers.
• Clear, influential communication – Whether in writing, on calls, or in executive presentations, you communicate with confidence, empathy, and impact—even in challenging situations.
• Collaborative, low‑ego approach – You work seamlessly with Onboarding, Support, Product, and Sales to deliver a unified customer experience, and you’re not shy about sharing insights that help us improve.
• Languages – Fluency in English is essential; fluency or native level in Italian or Spanish is also required.

Preferred

• Proficiency in a third language (French, German, or others) is a strong plus.
• Experience with UK & Irish clients or past living experience in these countries.
• Familiarity with CRM tools like Salesforce or Hubspot.

Bonus Points For

• Past experience in the SaaS & Leisure or tourism industry.
• Past experience with booking system software.

Here’s what you can expect

High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end‑to‑end, and make decisions that move the business forward in meaningful ways.

Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.

One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.

Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem‑solver.

Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long‑term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.