CX/CS Operations Lead — Data-Driven Excellence

Care Planner Ltd; Bournemouth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A digital care solutions provider is seeking a strategic CX/CS Operations Manager in Bournemouth to drive operational excellence and enhance customer success through insights and KPIs. The role involves partnering with senior stakeholders, managing CRM tools like HubSpot, and leading performance analysis. Ideal candidates will have experience in Customer Success Operations, excellent communication skills, and a strong background in data analysis. This is a hybrid position with competitive benefits such as an annual leave policy and private medical insurance.

Benefits

25 days annual leave plus Bank Holidays

Extra paid day off for your birthday

Private Medical Insurance

Career Development opportunities

Social Events throughout the year

Qualifications

• Proven experience in Customer Success Operations, with a focus on data-driven insights.
• Hands-on expertise in CRM and CS platforms administration.
• Exceptional communication and stakeholder engagement skills.

Responsibilities

• Own the reporting and performance measurement of all CX initiatives.
• Collaborate with Customer Success leadership on operational needs.
• Analyse customer data to provide actionable insights.

Skills

Customer Success Operations

Data Analysis

Operational Excellence

CRM Administration

Communication Skills

Education

Experience in SaaS environment

Tools

HubSpot

Power BI

Tableau

Zapier

Job description

A digital care solutions provider is seeking a strategic CX/CS Operations Manager in Bournemouth to drive operational excellence and enhance customer success through insights and KPIs. The role involves partnering with senior stakeholders, managing CRM tools like HubSpot, and leading performance analysis. Ideal candidates will have experience in Customer Success Operations, excellent communication skills, and a strong background in data analysis. This is a hybrid position with competitive benefits such as an annual leave policy and private medical insurance.