Strategic Enterprise CSM Leader, Public Sector

ServiceNow; Staines-upon-Thames; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm seeks a Principal Customer Success Executive to drive post-sales transformation and collaborate with key customer stakeholders. The ideal candidate has extensive experience in enterprise-level SaaS transformations and a strong track record in advising C-level executives. You will lead strategic initiatives to ensure customer success and maximize value through innovative solutions. This role supports flexible and remote work arrangements.

Benefits

Flexible work arrangements

Inclusive work environment

Career advancement opportunities

Qualifications

• 15+ years in management consulting or leadership role at a consulting firm.
• Experience in digital transformation for enterprise customers.
• Deep expertise in technology-enabled business transformations.

Responsibilities

• Own and lead customer post-sales transformation.
• Partner with Account Executives to execute strategies.
• Guide Customer Success team to meet operational KPIs.

Skills

AI Integration & Thought Leadership

Enterprise SaaS Transformation & Strategic Advisory

C-Level Presence & Relationship Management

Leadership Expertise

Strategic Account Management

Business Acumen & Problem-Solving

Cross-Functional Leadership

Adaptability & Change Management

Operational & Execution Excellence

Collaboration & Communication

Customer-Centric Mindset

Education

Bachelor's degree or equivalent

Job description

A leading technology firm seeks a Principal Customer Success Executive to drive post-sales transformation and collaborate with key customer stakeholders. The ideal candidate has extensive experience in enterprise-level SaaS transformations and a strong track record in advising C-level executives. You will lead strategic initiatives to ensure customer success and maximize value through innovative solutions. This role supports flexible and remote work arrangements.