Customer Service Representative jobs in United Kingdom

Cloud Technical Account Manager role at Saepio Information Security.

Location: Saepio – Head Office, High Wycombe. Hours: Full Time – Mon to Fri, 9am – 6pm. Reporting To: Principal Cloud Security Consultant.

Saepio presents a genuinely rare opportunity to be part of an ambitious, open minded, modern company with potential for career development in a fast-moving and growing industry. The world of cyber security is fast paced and exciting, so why not join our journey and be part of a fun and successful company with a real community atmosphere whilst helping beat the cyber criminals!

To support growth, Saepio is recruiting a Cloud Technical Account Manager to onboard clients into Cloud Security Posture Management (CSPM) tools and manage CSPM deployments across multiple client environments.

• Client Engagement & Implementation
• Serve as primary Technical Account Manager (TAM) for cloud security solutions with assigned clients
• Engage in pre-sales support on customer cloud security needs (PoCs, advice and guidance)
• Onboard new clients into industry leading CSPM service platforms (Wiz, Crowdstrike, Aikido)
• Partner with clients to understand their specific security requirements and challenges
• Translate client needs into actionable CSPM policies and configurations

• Technical Implementation & Management
• Deploy and maintain cloud security posture management tools across multiple environments
• Implement, monitor, and optimize CSPM solutions based on best practices
• Configure and fine-tune risk scoring models to reflect client-specific priorities
• Develop remediation plans for identified vulnerabilities and misconfigurations

• Training & Support
• Guide clients through the adoption of new CSPM policies and rules
• Provide training sessions on tool usage, security best practices, and compliance requirements
• Collaborate with internal teams to enhance service offerings based on client feedback

• 1-3 years experience in cloud environments (AWS/Azure/GCP)
• Strong understanding of cloud security principles and compliance requirements
• Excellent communication skills for both technical and non-technical audiences
• Knowledge of Infrastructure as Code (IaC) practices, particularly Terraform implementation
• Experience interpreting and implementing security policies at scale

• Cloud certification preferred (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate, GCP Associate Cloud Engineer, or equivalent). Security-focused certifications are a plus.
• Previous experience as a Technical Account Manager or similar client-facing role in the security industry
• Familiarity with common cloud threats and attack vectors
• Familiarity with major CSPM toolsets and their capabilities across different cloud platforms (Palo Alto Prisma, Wiz, Crowdstrike CSPM, Aikido CSPM)

• Incentive trips exploring the globe
• Comprehensive training program on our CSPM toolsets and methodologies
• Opportunities to contribute to the development of new security solutions
• Career advancement within a growing MSSP organization
• Support for obtaining additional certifications
• Life Insurance
• Critical Illness Cover
• Wellness perks
• Happy hour Fridays
• Company pension
• Cycle to Work scheme
• Regular company social events
• Thorough training and continual support to help you excel

Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.

• Associate

• Full-time

• Information Services and IT System Data Services

There are no explicit job expiry indicators in the provided description.