Customer Service Manager jobs in United Kingdom

. At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.**About the Position****Days Per Week:** 4 on 4 off (9am to 9pm)**Basis:** Permanent and Full Time**Annual Salary:** £28,237 per annum **Hiring Manager:** Ranjit Palahe and Anna Momot**Closing Date:** Monday 19th January 2026**The Day to Day*** Organise and manage team workloads to ensure business targets and client deadlines are achieved.* Monitor laboratory systems to ensure all tests and processes are completed within agreed turnaround times.* Oversee registration review for all samples, ensuring appropriate tests, methods, media and dilutions are selected with guidance where required.* Organise and monitor routine Quality Management (QM) tasks.* Ensure retests or additional testing on retained samples are set up within required timeframes.* Communicate any delays in turnaround times to laboratory management and/or clients as appropriate.* Work closely with management to identify opportunities for new or improved equipment and processes.* Support laboratory management with results approval and issuing out-of-specification reports.* Monitor timekeeping, absence and behaviour within the team, escalating concerns where necessary.* Review training levels and records to ensure adequate resourcing and flexibility, providing training and coaching as required.* Ensure all work complies with HSE, Quality, Regulatory and Accreditation requirements, including internal ALS policies and procedures.* Promote a strong health and safety culture, reporting incidents and near misses and addressing unsafe practices promptly.**The Essentials*** 5 GCSEs (or equivalent) including Science, English and Mathematics.* Strong theoretical and practical knowledge of microbiology analysis across a wide range of methods and procedures.* Proven organisational skills with the ability to prioritise and work on your own initiative.* High level of accuracy and attention to detail.* Confident written and verbal communication skills.* Proficient user of Microsoft Office and Laboratory Information Management Systems (LIMS).* Sound understanding of Quality Assurance, with experience working to ISO 9001:2015 and ISO 17025:2017 standards.* Demonstrated commitment to continual learning and the development of both self and team.* Clear understanding of occupational health and safety requirements, including PPE compliance and incident reporting.**Our Benefits Include*** Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)* Ability to Buy annual leave.* Enhanced Company Sick Pay Scheme* Salary Progression Scheme based on technical and behavioural competencies.* ‘Celebrating Success’ Recognition Awards* Perkbox membership providing access to discount vouchers and wellness hub.* Learning/study support* Group Personal Pension Plan* Car Parking on-site**Working at ALS**The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.**Everyone Matters**ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.**Eligibility** To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.**How to apply** Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.### Introduce YourselfWe’re all about people – so show us who you are and why you're passionate about working with us by submitting your resume, and we’ll keep it on file for future opportunities.