Customer Service Manager jobs in United Kingdom

We are looking for a talented and passionate full‑time Private Events Operations Team Leader to join our Private Events Operations team at the award‑winning 5‑Star Deluxe hotel – The Connaught.

To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two‑hundred years; home to a community united by the allure of the exceptional.Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

As Private Events Operations Team Leader you will be involved in co‑ordinating and supervising our floor colleagues and hold the responsibility for the smooth running of events. You will assist the Private Events Operations Management Team in executing events based on the requirements of our guests.

You will provide an exceptional and informed customer service experience. You will be an excellent communicator, have a real passion for food and wine. We anticipate the Private Events Operations Team Leader to be a team player, with a key focus on training and development of your team to ensure that your team creates a memorable experience for our guests.

• Someone who naturally embodies elegance, warmth, and quiet confidence.
• Previous experience in luxury hospitality.
• A calm, composed presence with an eye for thoughtful detail.
• A team player who believes service is an art and people are at the heart.

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

• Complimentary access to our all‑day dining staff restaurant, offering nourishing and seasonal dishes.
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments.
• A programme of wellbeing initiatives, from mental health support to physical activity.
• 24‑hour confidential assistance helpline.
• On‑and off‑site Occupational Health support.
• Life assurance through our Death in Service scheme.
• Eye care support, including vouchers and contributions towards glasses*
• Flu vaccination vouchers*
• Cycle to Work Scheme

• An extra paid day’s leave to celebrate your birthday.
• Instant recognition and award programme, celebrating extraordinary contributions.
• Dedicated in‑house training and development to support your personal and professional growth.
• Monthly colleague awards with generous prizes.
• Opportunities for internal progression and cross‑property moves.
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication.

• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family‑first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• A generous pension scheme*
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year‑round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This is a full‑time role requiring 40 hours per week.