6,979

Customer Service Manager jobs in United Kingdom

Senior 3rd-Line Support Manager: Lead IT Ops & Escalations

Z-Axis Graphics

United Kingdom
On-site
GBP 50,000 - 70,000
30+ days ago
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Control Room Supervisor: 24/7 Security Lead (Nights)

The Octavian Group

Bingham
On-site
GBP 25,000 - 35,000
30+ days ago

Theatre Supervisor (RVN) – Lead Surgical Team, Mon-Fri

North Downs Specialist Referrals Ltd.

Bletchingley
On-site
GBP 40,000
30+ days ago

Nursery Deputy Manager — Lead Care & Curriculum Excellence

Dubizzle Limited

Moseley
On-site
GBP 25,000 - 35,000
30+ days ago

Paraplanning Team Leader — Hybrid & Impactful Leadership

Attivo Group

Liverpool
Hybrid
GBP 51,000 - 60,000
30+ days ago
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Senior Commercial Parts Pro & Team Lead

Advance Auto Parts Inc.

United Kingdom
On-site
GBP 25,000 - 35,000
30+ days ago

Sales Supervisor: Lead Teams & Growth - Visa Sponsorship

EasyInfoBlog.com LLC

United Kingdom
On-site
GBP 38,000 - 45,000
30+ days ago

Hybrid Paid Social Lead — ROI, Strategy & Team Lead

The Very Group

Liverpool
Hybrid
GBP 40,000 - 55,000
30+ days ago
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Technical & Admin Supervisor — Flexible Growth Path

Angioproteomie

Manchester
On-site
GBP 35,000 - 45,000
30+ days ago

Trauma-Informed Team Lead - Housing & Support

Lime Property Ventures

Kingswood
On-site
GBP 30,000 - 40,000
30+ days ago

Scotland Admin Team Lead — Edinburgh & Glasgow

Nhsscotland

Glasgow
On-site
GBP 30,000 - 34,000
30+ days ago

Therapeutic Care Team Leader - Senior Residential Expert

Sgscare

England
On-site
GBP 26,000 - 31,000
30+ days ago

Pharmacy Manager: Lead Team, Deliver NHS & Private Care

Tesco Plc

Beeston
On-site
GBP 40,000 - 55,000
30+ days ago

Lead Vet Nurse – Small Animal Team Leader & CPD Growth

Kernow Vet Group

City of London
On-site
GBP 80,000 - 100,000
30+ days ago

Team Leader, Children's Residential Care (Flexible Shifts)

Sgscare

Liverpool
On-site
GBP 60,000 - 80,000
30+ days ago

Senior Residential Youth Care Team Lead (Sleep-In Pay)

Sgscare

Burnley
On-site
GBP 37,000
30+ days ago

Team Leader, Children’s Residential Home (EBD) - 2 on 4 off

Sgscare

Chorley
On-site
GBP 34,000 - 41,000
30+ days ago

IT Service Desk Team Lead — AI-Driven Support & Leadership

AnaVation LLC

North East
Hybrid
GBP 40,000 - 55,000
30+ days ago

Deputy Manager, Children’s Home — Lead Care & Compliance

Sgscare

Burnley
On-site
GBP 33,000 - 39,000
30+ days ago

Beauty Counter Manager: Lead Team & In-Store Events

The Estee Lauder Companies Inc.

City of London
On-site
GBP 25,000 - 35,000
30+ days ago

Deputy Manager, Children's Home | Lead Care & Growth

Sgscare

Oswestry
On-site
GBP 36,000 - 38,000
30+ days ago

Payroll Team Leader - Europe

Cummins Inc.

Tees Valley
Hybrid
GBP 45,000 - 65,000
30+ days ago

Hybrid Data Delivery Lead: Team & Analytics Manager

IWSR Drinks Market Analysis Limited

City of London
Hybrid
GBP 100,000 - 125,000
30+ days ago

Senior Shift Manager, Automotive Electronics

Hitachi Astemo Limited.

Salford
On-site
GBP 40,000 - 55,000
30+ days ago

Team Leader - Children’s Residential Care (Shift Lead)

Sgscare

Colne
On-site
GBP 36,000
30+ days ago

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Senior 3rd-Line Support Manager: Lead IT Ops & Escalations
Z-Axis Graphics
United Kingdom
On-site
GBP 50,000 - 70,000
Full time
30+ days ago

Job summary

A growing technology consultancy in the United Kingdom is seeking an experienced 3rd Line Support Manager. The role involves managing escalated technical issues, overseeing a delivery team, and collaborating with partners to ensure stable IT infrastructures. Candidates should possess strong technical expertise, excellent leadership, and communication skills, as well as experience in IT support and relevant certifications.

Responsibilities

  • Manage a diverse technical team, including performance reviews and training plans.
  • Represent the consultancy in client forums and project groups providing updates.
  • Act as the final escalation point for complex issues.
  • Oversee critical incident resolution for minimal downtime.
  • Support risk identification and mitigation across the managed service.
  • Monitor and report on performance, including SLAs and KPIs.

Skills

Technical knowledge of Windows/Linux servers
Networking
Virtualisation (VMware/Hyper-V)
Cloud platforms (Azure/AWS)
IT Service Management tools (e.g. ServiceNow)
Troubleshooting and problem-solving skills
Strong communication and interpersonal abilities
ITIL certification (Foundation or above)

Education

3rd-level qualification in IT or Computing
Job description
A growing technology consultancy in the United Kingdom is seeking an experienced 3rd Line Support Manager. The role involves managing escalated technical issues, overseeing a delivery team, and collaborating with partners to ensure stable IT infrastructures. Candidates should possess strong technical expertise, excellent leadership, and communication skills, as well as experience in IT support and relevant certifications.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.