IT Service Desk Team Lead — AI-Driven Support & Leadership

AnaVation LLC; North East; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading electrical wholesaler in the UK is seeking an IT Service Desk Team Lead to manage a team in Durham. This role focuses on improving customer satisfaction and process efficiency while integrating new technologies. The ideal candidate will have experience in team management and a strong background in IT service delivery. Hybrid working arrangements are available, with a requirement to be in the office three days a week.

Qualifications

• Experience managing an IT Service Desk team.
• Proven ability to improve processes and customer satisfaction.
• Strong knowledge of Incident and Service Management.

Responsibilities

• Manage a team of Service Desk analysts and oversee daily operations.
• Ensure timely resolution of incidents and adherence to quality standards.
• Provide technical guidance and collaborate during major incidents.

Skills

Excellent Team Management and Leadership

Technical Support

ITIL Standards

Data Analysis

Training and Development

Job description

A leading electrical wholesaler in the UK is seeking an IT Service Desk Team Lead to manage a team in Durham. This role focuses on improving customer satisfaction and process efficiency while integrating new technologies. The ideal candidate will have experience in team management and a strong background in IT service delivery. Hybrid working arrangements are available, with a requirement to be in the office three days a week.