Customer Service jobs in United Kingdom

Radius Housing is proud to announce the launch of Radius Direct Ltd, a wholly‑owned subsidiary established to enhance and supplement our current property maintenance operations. Radius Direct has been created to support the delivery of essential services including servicing, planned maintenance, minor works, and repairs. The formation of this new company represents a proactive investment in improving service delivery, ensuring we can respond effectively to the growing demands of our sector and the expectations of our tenants.

Given the current housing pressures across our communities, Radius Direct will have a strong focus on void property relets, helping to minimise turnaround times and bring vacant homes back into use more efficiently. Additionally, Radius Direct will be central in delivering a range of compliance‑related services, ensuring that Radius Housing continues to meet and exceed its statutory and regulatory responsibilities in an ever‑evolving housing environment.

At the heart of Radius Direct will be a dedicated expert team of multi‑trade operatives who will work alongside our existing staff and external contractors. This team will provide a responsive and integrated maintenance service, combining in‑house expertise with trusted partnerships to ensure high‑quality outcomes for our tenants.

The introduction of Radius Direct reflects Radius Housing’s commitment to enhancing service standards, increasing operational flexibility, and reinforcing our focus on tenant wellbeing. By bringing additional capacity in‑house, we aim to deliver a service that is not only efficient and compliant but also proactive and community‑centred.

FHA04382 - Building Fabric Operative

Salary: £30,000‑£34,000

Location: Belfast based with occasional travel across Northern Ireland

The Building Fabric Operative will carry out a range of building fabric maintenance, repair, and minor refurbishment works across social housing properties, ensuring homes are kept in a safe, secure, and habitable condition in accordance with health and safety standards and customer service expectations.

• NVQ Level 2 (or equivalent) in a relevant trade such as carpentry, joinery, or general building.
• Proven experience working in building fabric maintenance or refurbishment, ideally within social housing.
• Ability to diagnose and carry out a wide range of building fabric repairs.
• Current Full UK driving licence*
• Excellent customer service and communication skills.
• Strong awareness of health and safety procedures and regulations.

*where an applicant indicates that a disability prohibits them from driving, this criterion will be waived at the shortlisting stage. In such circumstances, consideration will be given in any subsequent offer of appointment to suitable alternative arrangements that the candidate may be able to put in place that would enable them to meet the travel requirements for the post.

In return we offer a range of benefits to employees including great on‑job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full‑time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.

For further information on employee benefits go to the employee benefits section of our website.

To apply for any of the above positions, please send your CV to our recruitment email address, which can be found on the careers page of our website.

Please include either job title and reference number in the title of your email.

You can also send any other documents that will support your application.

Alternatively, you can apply directly and submit your CV through our website by clicking Apply Online.

Closing date for applications is midnight on 12th January 2026.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise.

Radius is an Equal Opportunities Employer.