Business Admin Apprentice

EMA Training LTD; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider in beverage solutions in Nottingham is seeking an individual to support various business administration functions. This role offers hands-on experience in general administration, logistics, customer service, and laboratory operations. Candidates will assist with office tasks, track shipments, manage customer interactions, and maintain accurate documentation. The position is ideal for those looking to build a solid foundation in business administration within an established company in the beverage sector.

Qualifications

• Hands-on experience in general administration and customer service.
• Ability to manage logistics documentation effectively.
• Strong communication skills for customer interactions.

Responsibilities

• Assist with day-to-day office administration tasks.
• Support export logistics operations with compliance.
• Respond to customer inquiries and provide solutions.
• Book customer samples for laboratory analysis.

Skills

Office administration

Customer service

Logistics operations

Job description

This role will support the smooth running of all business administration functions, gaining hands‑on experience across general administration, export logistics, customer service and laboratory administration. This role is designed to provide a broad foundation in business administration operations.

General Administration

• Assist with day‑to‑day office administration tasks, including maintaining accurate records and filing systems.
• Support internal teams with document control, compliance, and general office duties.
• Handle incoming calls and emails professionally, directing queries as appropriate.
• Help with the preparation and review of business documentation.

Export & Logistics Administration

• Be involved in import and export logistics operations, ensuring compliance with international trade regulations and documentation.
• Liaise with various carriers and our drivers.
• Track and trace shipments to ensure timely delivery and report any issues related to delays or damages.
• Maintain accurate records of all logistics transactions.

Customer Service Administration

• Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions.
• Process customer orders and monitor their progress through to delivery.
• Provide regular updates to customers on order and shipment status as required.
• Support the sales team in managing relationships and resolving complaints.

Laboratory Administration

• Booking in customer samples for laboratory analysis.
• Be a point of contact for lab‑related customer queries, distributing calls and responding to general enquiries.
• Distribute lab reports to customers, ensuring timely and accurate communication.
• Assist in maintaining accurate records of lab activities, including sample logs, lab scorecard data, and summaries of analyses.

Business Support Administration

• Participate in cross‑departmental projects and meetings.
• Support the implementation of business improvement initiatives.
• Assist with data entry, reporting, and analysis as required.

About us!

We are a long‑established provider of product solutions and technical expertise to the brewing and broader beverage industry. Our company is built on over a hundred years research into reliable solutions for your bespoke brewing, wine making, cider making and distilling production challenges. Thus, each of our products are formulated and manufactured to perform to the highest standard; ensuring you consistent results each and every time. Specialising in liquor treatments and processing aids, but also boasting all the ingredients, refinements, cleaning materials and manual handling equipment required. Something we ground in the technical expertise, laboratory services and industry know‑how you need to get the best possible results throughout the beverage production process; first time, every time.