Hire and Sale Coordinator - Manchester

GAP Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hire solutions company in Manchester is searching for a Hire & Sales Coordinator to manage hire desk operations and build strong customer relationships. In this fast-paced role, you will handle administration tasks, stock management, and provide excellent customer service. Ideal candidates should have experience in a hire desk, strong IT skills, and a passion for customer service. You'll benefit from a competitive salary, up to 25 days annual leave, and a focus on internal promotion within the organization.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Cycle to Work Scheme

Qualifications

• Experience in a high-volume hire desk role is essential.
• Strong proficiency in customer service and sales.
• Ability to work independently and in a team.

Responsibilities

• Process hire desk administration including customer queries.
• Manage incoming and outgoing hires effectively.
• Maintain stock levels to meet customer demand.
• Collaborate with depot team for efficient operations.
• Resolve supplier issues and customer complaints.

Skills

Customer service skills

Organizational skills

Effective communication

IT skills (MS Office)

Team player

Job description

Location

United Kingdom, North West, Manchester Trenching & Shoring

Number of Positions

1

Contract Hours

42.50

About the role

Our team is the best in the industry – is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hires a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. As the first point of contact for our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business's success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast‑paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER