Customer Operations Management Graduate – Cardiff – Transport for Wales

Women in Rail; Cardiff; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading transport organization is seeking a Customer Operations Management Graduate for a fixed-term role in Cardiff. In this position, you will support the development of the Customer Operations team and ensure excellent customer service while adhering to safety standards. Candidates must hold a relevant degree and demonstrate strong report writing and customer service skills. This full-time role offers a competitive salary with added benefits, aiming to empower the next generation of leaders.

Benefits

Employer pension

28 days holiday

Employee Assistance Programme

Free travel across the TfW Rail Network

Flexible benefits

Qualifications

• Must have a degree relevant to the position.
• Ability to produce accurate reports is required.
• Focus on customer service delivery is essential.

Responsibilities

• Support the Station Manager in operations.
• Contribute to the development of the Customer Operations team.
• Maintain high safety standards.

Skills

Customer service excellence

Report writing

Safety awareness

Education

Degree in Business Management or relevant

Job description

Salary

£27,000 per annum, increasing to £28,000 in the 2nd year

Contractual hours

37.5
Contract type: 22-month fixed term

Basis

Full time

Location

Cardiff Package: Employer pension 28 days holiday (excluding bank holidays). Employee Assistance Programme. Free travel across the TfW Rail Network. Flexible benefits

Date posted

08/12/2025
This role will be required to work shifts over 5 days including Saturday and Sundays.

Our Future Leaders Graduate Scheme

Whether you’re transitioning from education or want to develop your leadership skills, our graduate scheme is designed to help you accelerate your career and make a real difference in Wales.

What will my responsibilities be?

The Customer Operations Management Graduate will support the Station Manager and Head of Customer Operations by contributing to the development and delivery of our Customer Operations team, showing customer service delivery skills, whilst also maintaining the high safety standards expected throughout our network.

Are there any essential requirements?

• A degree in Business Management, or other relevant degree.
• The ability to produce accurate and concise reports.
• A high focus on customer service excellence and delivery.
• Good awareness of the importance of safety in the context of customer operations.
• A full valid driving licence.
• Demonstrated alignment to our core graduate attributes and values, which can be found below.

Please include all your relevant qualifications, particularly those listed in the essential and desirable criteria for the role. We may not be able to consider your application otherwise.

During the recruitment period for this role

You may be asked to undertake a dispatch test to identify potential competencies in this area. Please note that the result of this test will only inform as to whether you can carry out dispatching as part of your Graduate scheme and will not impact the selection process.

Eligibility for Graduate Scheme

To be eligible for our Graduate Scheme, you must be within 2 years post‑graduation upon application or have graduated by the time the scheme begins. You’ll need to be available to start the Graduate Scheme in early September 2026.

Personal Track Safety Medical

you will be required to undertake a Personal Track Safety Medical to determine fitness for the role.

Right to work in the UK

You must hold the relevant right to work in the UK upon successful appointment of the role. We’re not currently able to provide sponsorship.

Welsh Language Skills

We welcome people who can speak or write in Welsh, but it’s not essential for this role.

Next Steps

Think this might be the right opportunity for you? Take a look at the job description to learn more or reach out to a member of our Early Talent team for a chat.

Assessment Day

If your application is successful, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

Equal Opportunities

Not sure if you meet every requirement? Research shows that some people including women and those from minority groups, may hesitate to apply unless they feel 100% qualified. If this opportunity interests you and you meet the essential requirements of holding a relevant degree, we encourage you to apply – your unique skills, experience and perspective could be exactly what we’re looking for.

We want everyone to feel welcome, included and valued. A diverse team, representing all parts of society, helps us to deliver our best. We’re looking for talented people, no matter their background.

Reasonable Adjustments

If you need any reasonable adjustments or additional support during the application or assessment process, just let us know. We’re here to support you every step of the way.

Other Information

At TfW, we’re looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Be you.
Be empowered.
Be a Transport for Wales graduate.

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