Helpdesk Customer Service Rep – Flexible/Remote

VINCI Facilities Limited; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A Facilities Management provider in Manchester is seeking a Customer Services Representative to join their Helpdesk team. This full-time role involves being the primary contact for clients reporting maintenance and repair issues across multiple sites. The ideal candidate will have proven customer service experience and strong communication skills. The position offers additional training, 26 days holiday plus bank holidays, and a generous pension contribution. Join a team committed to providing excellent service and enhancing the customer experience.

Benefits

26 days holiday + bank holidays

Generous pension contribution

Life assurance

Additional training and development

Qualifications

• Proven experience in a customer service role.
• Exceptional written and verbal communication skills essential.
• Ability to maintain attention to detail in a fast-paced environment.
• Confident with IT systems for logging and tracking requests.

Responsibilities

• Serve as the first point of contact for customer issues via phone and email.
• Log and track maintenance and repair requests accurately.
• Coordinate repairs with internal teams and external contractors.
• Provide customers with regular updates on their requests.

Skills

Customer service experience

Strong written and verbal communication skills

Attention to detail

Confident IT skills

Calm under pressure

Job description

A Facilities Management provider in Manchester is seeking a Customer Services Representative to join their Helpdesk team. This full-time role involves being the primary contact for clients reporting maintenance and repair issues across multiple sites. The ideal candidate will have proven customer service experience and strong communication skills. The position offers additional training, 26 days holiday plus bank holidays, and a generous pension contribution. Join a team committed to providing excellent service and enhancing the customer experience.