Associate Engineer, Workplace Technology London

Checkout Ltd; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading fintech company based in London seeks an Associate Engineer for its Workplace Technology team. The role involves providing technical support for both Mac and Windows devices and troubleshooting market-leading SaaS applications. Ideal candidates will have strong customer service skills, experience in supporting diverse technology environments, and a penchant for creative problem-solving. This position offers a hybrid working model that balances flexibility with collaboration in the office.

Benefits

Hybrid working model

Collaboration and connection opportunities

Career development

Qualifications

• Experience supporting both Apple OS and Windows devices.
• Ability to troubleshoot and fix laptop hardware.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer-focused technical support to local users.
• Support and troubleshoot a wide range of market-leading SaaS applications.
• Manage local inventory and IT stock levels.

Skills

Technical support for users

Troubleshooting Mac & Windows devices

Customer service mindset

Creative problem solving

Knowledge of cloud environments

Tools

Google Workspace

Slack

Atlassian products

Job description

Link to Privacy Policy Link to Cookie PolicyAssociate Engineer, Workplace Technology page is loaded## Associate Engineer, Workplace Technologylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R8383****Company Description****Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.****Job Description****is actively looking for an enthusiastic IT Engineer to join our Workplace Technology team. This team member will be responsible for providing technical support to users on-site and working remotely throughout the region. In a truly fast paced environment, you'll be the in office point of contact for our users on everything and anything technology related to IT.With an environment that is predominantly cloud based, this is a great opportunity to work with market leading cloud technologies, ensuring users have access to what they need to do their jobs and helping them get the most out of their tech.Based in our London headquarters, you'll be helping to maintain the technology in the workplace and working closely with different stakeholders around the business to support their requirements.The ideal candidate will be self motivated and dedicated to learning with a positive can-do-attitude, willing to work in a steadfast, global, and collaborative environment.**How you’ll make an impact*** Provide customer focussed technical support to our local users, on a mix of Mac & Windows devices* Support and troubleshoot a wide range of market leading SaaS applications and tools such as Google Workspace, Okta, Jamf, InTune, Slack and Atlassian* Partner with our Workplace Experience team, to maintain the office technology including desk setups, conference rooms, WiFi and digital signage* Support and assist with events and the AV technology throughout the office* Assist with the onboarding of new joiners. Ensuring access and hardware is provided and hosting IT inductions.* Manage local inventory and IT stock levels ensuring all items are recorded and tracked appropriately* Capable of researching independently and finding solutions to various application issues* Act as a point of resource for everything technology* Act as an escalation point for our IT Service Desk team**What we’re looking for*** Experience and exposure to supporting both Apple OS and Windows devices* Ability to troubleshoot and fix laptop hardware, upgrade components and support peripheral/accessories.* Creative problem solving skills, with good attitude and willingness to learn and develop* Customer service mindset* Basic knowledge of networking, servers and databases is preferred.* Knowledge of Cloud environments would be desirable.* Excellent written and verbal communication skills.* Fluent in English.****Bring all of you to work****We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.****Life at Checkout.com****We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at Checkout.com, follow us on and