Customer Service jobs in United Kingdom

To efficiently and effectively manage the day‑to‑day operations of the depot, whilst delivering and maintaining first‑class customer service against pre‑defined business KPIs. This role will work alongside the Transport Manager role to support the depot's operational, safety, transport and service performance.

• Support the Depot Manager to ensure depot performance meets required standards while maintaining cost efficiencies, and deputise during periods of absence.
• Lead, support and manage a traffic dispatch team of six, monitoring performance through key KPIs covering Service, Safety and Profitability.
• Oversee daily operations involving 31 vehicles, 50 drivers and 35 routes (including backshifts) across weekdays and selected weekend services.
• Manage driver performance, development and feedback, maintaining personal development plans and supporting career progression.
• Handle underperformance, absence management and disciplinary procedures, ensuring driver cover and manpower levels are sustained year‑round.
• Plan and oversee mobilisation of new contracts, short‑term projects, re‑routes and seasonal changes, ensuring optimal resource and route planning.
• Work with customer services and commercial teams to enhance customer experience, monitor key service reports and attend customer meetings where required.
• Ensure full compliance with Health & Safety requirements, including inductions, training, safe systems of work and collaboration with off‑site colleagues.

• Strong operational management experience within the waste or similar industries, with good knowledge of relevant regulations.
• Proven ability to manage people, health & safety, and performance in a unionised environment.
• Skilled at prioritising workloads, delegating effectively, and delivering against KPIs in a fast‑changing environment.
• Commercially aware, with experience managing P&L accounts and controlling costs to maximise profitability.
• Confident user of Microsoft systems (including Teams) and other operational software central to Biffa processes.

• Competitive salary.
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.